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Sales Support Executive

  1. Full time
  2. Staines
  3. Customer Service & Operations

Circa £26,000

Expiry date: 15/10/2023

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Job description

This vacancy has now expired. Please see similar roles below...

Do you enjoy following processes and delivering excellent customer service? Would you enjoy working closely with our sales team to support them and our customers? Interested to learn how the asset finance industry works?

If your answer is 'yes' to all of these, keep reading.  

Want to know a little about us?

At Novuna Business Finance, we help companies realise their ambitions through flexible finance solutions.  Our business customers are incredibly diverse, and our commitment to sustainability means we have a special interest in supporting companies that are building a better tomorrow. 

We're proud to be a Top 50 Inclusive employer, and we're number 15 in Glassdoor's Top 50 Employer list. 

What does the role involve?

Reporting into our Customer Experience Manager you'll work as part of a small team of 3 to provide support to our Manufacturer and Dealer sales team by processing new finance deals through our system and ensuring they're sent to our pay out team in a timely manner, ensuring superb accuracy at all times. You'll get the opportunity to work with customers across three different sectors - agriculture, leisure and the motor industry whilst also interacting with internal customers, confidence over the phone and through written correspondence is therefore key.  

Some of your key duties will include:

  • Acting as a point of contact for Manufacturer & Dealer day to day queries
  • Using the APAK system to set up and maintain Dealers and Manufacturers
  • Ensure the business is kept safe by ensuring the documentation is compliant and correct
  • Process units such as agricultural and motor feeds, as well as process any rejects

What are we looking for?

We're looking for a confident individual with a can-do attitude, someone who is able to follow processes with ease and has excellent attention to detail. You'll be passionate about phenomenal customer service and be organised in your approach to work. Should you come with knowledge of Stocking Finance then this is an added bonus!

Also, we're looking for the following: 

  • Strong excel skillset
  • Ability to work with and collaborate with colleagues
  • Ability to communicate effectively both verbally, in writing and on the telephone
  • Ability to plan own day and prioritise work

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.

In addition to a market-benchmarked salary , our offer to you includes:

  • Flexible hybrid working
  • 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
  • Annual bonus scheme of up to 13% of your salary
  • Up to 10% employer pension contribution
  • Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Interested? Start your application today and see what Novuna can offer you. 

Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.

 

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