Job type Full time

Location: Trowbridge

__vacancyopjusttionswidget.opt-Department__ Customer Service & Operations

This vacancy has expired

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Jobs Posts Why us

Do you consider yourself an effective leader with strong influencing abilities? Are you comfortable juggling multiple tasks or priorities at once? Are you looking to take the next step in your career as an operational team leader?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.

We're proud to be a Top 50 Inclusive employer. We're a signatory of the Women in Finance and the Race at Work Charter and we're Disability Confident Committed.

What does the role involve?

The Utilisation and Mobility Team Leader will be responsible for leading a multi-disciplinary team, overseeing day-to-day business-as-usual (BAU) operations, and ensuring the effective delivery of team objectives. The role will also involve aspects of project management, with a strong focus on driving change, implementing improvement initiatives, and supporting continuous development across the function.

Some of your key duties will include:

Leadership of the Utilisation team, achieving contractual SLAs, providing clear focus to deliver an efficient & effective mobility experience for British Gas engineers, Managers & the British Gas fleet team using the latest systems
Management of British Gas' replacement programme, ensuring older vans are replaced in line with their end of contract dates, including a robust administration process to allow vehicles to be terminated off the system promptly once arrived at auction.
Delivering the new Build delivery programme in the most cost-efficient manner, through cross-departmental working with the Contract Support Manager & Data, Reporting & Insight Team Leader
Oversee the build programme, ensuring vehicles are commissioned and delivered in line with the build plan and that suppliers are paid on time

What are we looking for?

You are a results-driven and solutions-focused leader, passionate about developing people and fostering a high-performing team. With a natural ability to inspire, influence, and motivate others, you lead by example and create an environment that encourages collaboration, accountability, and continuous improvement, whilst keeping the customer at the centre of every decision - ensuring that service and satisfaction remain of top priority.

Also, we're looking for the following:

Excellent customer service skills and ability to liaise with the customer
Confident dealing with stakeholders at all levels
Comfortable multi-tasking and juggling priorities
Fleet experience is of course advantageous!

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

Flexible hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Interested? Start your application today and see what Novuna can offer you.

Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.

We're Disability Confident Committed, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.

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Employee experience is our passion

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Utilisation and Mobility Team Leader

This vacancy has expired

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Want to know a little about us?

What does the role involve?

What are we looking for?

What can we offer you?

What's the next step?

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