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Customer Service & Operations

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Customer Service & Operations

At Novuna, everything begins and ends with the customer. Our Customer Service & Operations teams are the ones making sure we deliver phenomenal customer experiences.

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Corporate Functions

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Corporate Functions

Like every large business, we have a number of corporate functions that play a vital role in keeping the business running smoothly. Read on for an overview of some of those functions.

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Change & Innovation

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Change & Innovation

With Pioneering Spirit as one of our core values, change is continuous at Novuna. From digital system implementations through to new products & innovations, there’s plenty to keep you interested.

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Data & Technology

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Data & Technology

Like most modern businesses, we use data to inform good decision-making. Our data analysis and insights equip us with the facts, figures and statistics we need to enable us to drive solutions forward and identify new opportunities along the way.

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Sales

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Sales

As with every growing business, our Sales & Marketing teams play a vital role in growing our customer base as well as maintaining relationships with existing customers to ensure we retain them.

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Leadership

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Leadership

Every great team needs a capable leader, to make sure our people have all the ingredients they need to be successful.

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Risk & Compliance

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Risk & Compliance

Our Risk & Compliance teams play a vital role in ensuring we comply with regulatory requirements as well as keeping our customers safe and treated fairly.

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Automotive

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Automotive

With over 100,000 vehicles in our fleet, our in-house technical experts help us to manage and maintain our customers’ vehicles efficiently whilst leading the way to carbon-zero.

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Creating opportunities for all our people to fulfil their potential

At Novuna, we believe our business is about our people. But don't just take our word for it. Hear why our colleagues think Novuna is a great place to work below.

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Why work for us


When you join Novuna, you become part of our caring, collaborative family. We have been recognised as a Glassdoor Best Place to Work, ranking 15th nationally in 2023! This reflects our culture of decency, unity and sincere commitment to employees.

At Novuna, we believe anyone can make meaningful improvements in financial services. Together, we work to make that a reality for our customers, while also enabling your career growth and wellbeing. Our people describe a friendly atmosphere where colleagues genuinely support one another and live our values of harmony, sincerity and pioneering spirit.

Why Novuna

What we offer

At Novuna, we invest in our people through competitive pay, bonuses, tailored benefits, and recognition. We also provide hands-on learning via our graduate program and apprenticeships. 

We aim to support professional growth by giving challenging work, mentoring, and an engaging environment.

Employees can access resources to help them perform their best through ongoing development. Discover more about how we support and reward our team to thrive personally and professionally.

Awards

 
Find us on Glassdoor.
 
 

From the blog

Novuna Ranks 14th on the 2023 Inclusive Top 50 UK Employers List

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Company Update

Content Type

Blog

Publish date

12/07/2023

Summary

Teaser

This marks the fourth year in a row that Novuna has been featured on the list, and our placement of 14th is a significant improvement from last year's 37th position, and a remarkable leap from our first time on the index in 2020 when we ranked 43rd. Compiled by Inclusive Companies, the IT50 assesses all aspects of diversity, including age, culture, disability, ethnicity, gender, LGBTQ+ and religion.

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Adam Hillier

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Adam Hillier

Adam Hillier

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Adam Hillier

Novuna Honours Black History Month Through Uplifting Discussions

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Diversity & Inclusion

Content Type

Blog

Publish date

10/31/2023

Summary

Throughout October, Novuna celebrated Black History Month by holding thoughtful conversations about the contributions and experiences of colleagues from diverse backgrounds. The theme for

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Throughout October, Novuna celebrated Black History Month by holding thoughtful conversations about the contributions and experiences of colleagues from diverse backgrounds. The theme for this year was "Saluting Our Sisters," shining a light on the accomplishments and sacrifices made by Black women.

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Adam Hillier

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Adam Hillier

Adam Hillier

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Adam Hillier

Tips from Talent Acquisition: How to stand out to Novuna recruiters

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Behind the Scenes

Content Type

Blog

Publish date

10/23/2023

Summary

Starting a new job search can feel daunting. You may be wondering - how do I make my application stand out? What are companies looking for? To find out, we went to the experts and sp

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Starting a new job search can feel daunting. You may be wondering - how do I make my application stand out? What are companies looking for? Our recruiters have the answers you are looking for!

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Adam Hillier

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Adam Hillier

Adam Hillier

by

Adam Hillier

The importance of implementing an employee-first culture within the modern workplace

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Interview

Content Type

Blog

Publish date

09/21/2023

Summary

We spoke with HR Director Neil Hayward recently to catch up on all things people, in particular, what Novuna is doing to foster an employee-first culture.No matter the industry, it is vita

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We spoke with HR Director Neil Hayward recently to catch up on all things people, in particular, what Novuna is doing to foster an employee-first culture.

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Adam Hillier

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Adam Hillier

Adam Hillier

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Adam Hillier

Maximise Your Potential in Risk & Compliance at Novuna

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Colleague Spotlight

Content Type

Blog

Publish date

09/11/2023

Summary

At Novuna, the Risk team brings together experienced leaders and emerging talent in a collaborative environment focused on development, knowledge sharing, and collective success.

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At Novuna, the Risk team brings together experienced leaders and emerging talent in a collaborative environment focused on development, knowledge sharing, and collective success.

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Adam Hillier

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Adam Hillier

Adam Hillier

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Adam Hillier

Thriving in Risk and Compliance: Sian's Novuna Story

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Colleague Spotlight

Content Type

Blog

Publish date

09/04/2023

Summary

Introducing our new blog series, "My Story," where we delve into the experiences and journeys of our colleagues at Novuna. Our first feature is Sian Samuel, Legal Recoveri

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Introducing our new blog series, "My Story," where we delve into the experiences and journeys of our colleagues at Novuna. Our first feature is Sian Samuel, Legal Recoveries Manager, who has had Time to Shine as part of our Risk & Compliance team for almost four years.

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Adam Hillier

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Adam Hillier

Adam Hillier

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Adam Hillier

Making an Impact: Net Zero Week and Volunteering for a Sustainable Future

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Company Update

Content Type

Blog

Publish date

07/06/2023

Summary

We’re marking Net Zero week and at Novuna, we believe that creating a sustainable future requires action, commitment, and collaboration. That's why we are proud to be partnered with Hubbub, our Sustai

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We’re marking Net Zero week and at Novuna, we believe that creating a sustainable future requires action, commitment, and collaboration. That's why we are proud to be partnered with Hubbub, our Sustainability Charity Partner. In this blog post, we share how 12 of our graduates, accompanied by Gemma Fowles, our Early Careers Manager, embarked on a unique volunteering day with Hubbub.

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Adam Hillier

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Adam Hillier

Adam Hillier

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Adam Hillier

Celebrating Pride Month at Novuna: Allyship. More than just being supportive

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Diversity & Inclusion

Content Type

Blog

Publish date

06/28/2023

Summary

June is an important month for the LGBTQ+ community, celebrating Pride Month worldwide. It’s a chance to celebrate diversity, stand together, and promote inclusivity in all aspects

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June is an important month for the LGBTQ+ community, celebrating Pride Month worldwide. It’s a chance to celebrate diversity, stand together, and promote inclusivity in all aspects of life, including the workplace. At Novuna our PRISM Community and colleagues are doing just that.

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Adam Hillier

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Adam Hillier

Adam Hillier

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Adam Hillier

Celebrating Pride Month at Novuna: Rob’s story

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Diversity & Inclusion

Content Type

Blog

Publish date

06/13/2023

Summary

At Novuna, we take pride in fostering an inclusive environment where every individual feels valued, respected, and empowered to be their authentic selves. In this blog article, we hear from Rob Slade,

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At Novuna, we take pride in fostering an inclusive environment where every individual feels valued, respected, and empowered to be their authentic selves. In this blog article, we hear from Rob Slade, who is a member of the LGBTQ+ community and actively participates in our PRISM colleague community.

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Adam Hillier

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Adam Hillier

Adam Hillier

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Adam Hillier

Celebrating our apprentices this National Apprenticeship Week

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Company Update

Content Type

Blog

Publish date

02/08/2023

Summary

This week is National Apprenticeship Week and at Novuna we’re celebrating apprentices past and present. The theme this year is ‘Skills for Life’ and apprenticeships are part of our commitment to our p

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This week is National Apprenticeship Week and at Novuna we’re celebrating apprentices past and present. The theme this year is ‘Skills for Life’ and apprenticeships are part of our commitment to our people giving them Opportunities to Learn.

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Adam Hillier

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Adam Hillier

Adam Hillier

by

Adam Hillier

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