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Customer Service & Operations

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Customer Service & Operations

At Novuna, everything begins and ends with the customer. Our Customer Service & Operations teams are the ones making sure we deliver phenomenal customer experiences.

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Corporate Functions

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Corporate Functions

Like every large business, we have a number of corporate functions that play a vital role in keeping the business running smoothly. Read on for an overview of some of those functions.

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Change & Innovation

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Change & Innovation

With Pioneering Spirit as one of our core values, change is continuous at Novuna. From digital system implementations through to new products & innovations, there’s plenty to keep you interested.

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Data & Technology

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Data & Technology

Like most modern businesses, we use data to inform good decision-making. Our data analysis and insights equip us with the facts, figures and statistics we need to enable us to drive solutions forward and identify new opportunities along the way.

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Sales

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Sales

As with every growing business, our Sales & Marketing teams play a vital role in growing our customer base as well as maintaining relationships with existing customers to ensure we retain them.

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Leadership

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Leadership

Every great team needs a capable leader, to make sure our people have all the ingredients they need to be successful.

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Risk & Compliance

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Risk & Compliance

Our Risk & Compliance teams play a vital role in ensuring we comply with regulatory requirements as well as keeping our customers safe and treated fairly.

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Automotive

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Automotive

With over 100,000 vehicles in our fleet, our in-house technical experts help us to manage and maintain our customers’ vehicles efficiently whilst leading the way to carbon-zero.

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Novuna people

The beauty of working at Novuna is that there isn't a blueprint or preconceived idea about what makes a 'Novuna person'.  We're proud of the diversity of our people and see this as our strength.  

What unites us and makes us all Novuna people is our passion for phenomenal customer experiences, our shared vision and values, and our motivation to do the right thing.

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Our values

Harmony

We work together with our customers and each other. We collaborate, support each other, and treat everyone with respect.

Sincerity

We do what we say we're going to do and take our promises and commitments seriously.

Pioneering Spirit

We're not afraid try new things and step outside our comfort zone.  If things don't work out, we treat it as and opportunity to learn.

From the blog

Be Proud, Be You: Celebrating LGBTQ+ Voices at Novuna

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Colleague Spotlight

Content Type

Blog

Publish date

06/07/2024

Summary

This Pride Month, we're celebrating the importance of bringing your full, authentic self to the workplace. DevOps Lead for Group IT and co-lead of our PRISM LGBTQ+ colleague network, Adam

Teaser

This Pride month, Novuna celebrates the importance of bringing your full, authentic self to work. Hear from Adam Murgatroyd, DevOps Lead and LGBTQ+ employee network co-lead, about his powerful journey and Novuna's commitment to diversity and inclusion.

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Adam Hillier

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Adam Hillier

Adam Hillier

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Adam Hillier

Muay Thai to Novuna: Joshua Nowell's Novuna Story

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My Novuna Story

Content Type

Blog

Publish date

04/15/2024

Summary

Our latest 'My Novuna Story' feature comes from Operational Trainer, Joshua Nowell. Joshua has used his passion and principles of Muay Thai kickboxing to support his growth at Novuna. Josh

Teaser

Joshua Nowell's passion for Muay Thai kickboxing fueled his remarkable rise at Novuna. Discover how the discipline and teamwork he developed in the Thai boxing gym drove his exceptional career trajectory.

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Adam Hillier

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Adam Hillier

Adam Hillier

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Adam Hillier

Year in Review: Novuna's Colleague Communities Journey of Progress

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Diversity & Inclusion

Content Type

Blog

Publish date

03/01/2024

Summary

Our communities have become fundamental pillars of support, driving significant benefits for our business. Run by our colleagues, for our colleagues, they work with our Diversity Leadershi

Teaser

Our communities have become fundamental pillars of support, driving significant benefits for our business. Run by our colleagues, for our colleagues we look back at the impact our communities have had on our business over the past 12 months, from fostering collaboration and sparking innovation to enhancing allyship and wellbeing,

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Adam Hillier

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Adam Hillier

Adam Hillier

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Adam Hillier

The Power of Our Values: Harmony, Sincerity, and Pioneering Spirit

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Culture & Values

Content Type

Blog

Publish date

02/23/2024

Summary

For over 40 years, Novuna has provided customers with outstanding experiences while enabling our people to be the best they can be. This all comes from the foundations that our core values

Teaser

For over 40 years, Novuna has provided customers with outstanding experiences while enabling our people to be the best they can be. This all comes from the foundations that our core values have set.

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Adam Hillier

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Adam Hillier

Adam Hillier

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Adam Hillier

Novuna Unveils Recite Me Accessibility Tool for Career Site

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Company Update

Content Type

Announcement

Publish date

02/14/2024

Summary

Novuna is proud to announce the integration of Recite Me accessibility and language tools on its career website. This initiative aims to ensure that all candidates can access online co

Teaser

Novuna is proud to announce the integration of Recite Me accessibility and language tools on its career website. This initiative aims to ensure that all candidates can access online content and services seamlessly, tailored to their preferences.

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Adam Hillier

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Adam Hillier

Adam Hillier

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Adam Hillier

Overcoming Challenges to Support Continuous Learning in Sales - Chris Powell's Novuna Story

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My Novuna Story

Content Type

Blog

Publish date

01/09/2024

Summary

Our second 'My Novuna Story' feature comes from Deputy Head of Sales Business Finance, Chris Powell. He explores the opportunities to learn and the challenges he faced so far in his time a

Teaser

Chris Powell reflects on embracing new challenges, overcoming difficulties, and continuous learning and growth during his 5 year career at Novuna Business Finance.

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Adam Hillier

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Adam Hillier

Adam Hillier

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Adam Hillier

Novuna Ranks 14th on the 2023 Inclusive Top 50 UK Employers List

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Company Update

Content Type

Blog

Publish date

12/07/2023

Summary

We are thrilled to announce that Novuna has been ranked 14th on the 2023 Inclusive Top 50 UK Employers list (IT50).    This marks the fourth year in a row that Novuna has been featured o

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This marks the fourth year in a row that Novuna has been featured on the list, and our placement of 14th is a significant improvement from last year's 37th position, and a remarkable leap from our first time on the index in 2020 when we ranked 43rd. Compiled by Inclusive Companies, the IT50 assesses all aspects of diversity, including age, culture, disability, ethnicity, gender, LGBTQ+ and religion.

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Adam Hillier

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Adam Hillier

Adam Hillier

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Adam Hillier

Novuna Honours Black History Month Through Uplifting Discussions

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Diversity & Inclusion

Content Type

Blog

Publish date

10/31/2023

Summary

Throughout October, Novuna celebrated Black History Month by holding thoughtful conversations about the contributions and experiences of colleagues from diverse backgrounds. The theme for

Teaser

Throughout October, Novuna celebrated Black History Month by holding thoughtful conversations about the contributions and experiences of colleagues from diverse backgrounds. The theme for this year was "Saluting Our Sisters," shining a light on the accomplishments and sacrifices made by Black women.

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Adam Hillier

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Adam Hillier

Adam Hillier

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Adam Hillier

Tips from Talent Acquisition: How to stand out to Novuna recruiters

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Behind the Scenes

Content Type

Blog

Publish date

10/23/2023

Summary

Starting a new job search can feel daunting. You may be wondering - how do I make my application stand out? What are companies looking for? To find out, we went to the experts and sp

Teaser

Starting a new job search can feel daunting. You may be wondering - how do I make my application stand out? What are companies looking for? Our recruiters have the answers you are looking for!

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Adam Hillier

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Adam Hillier

Adam Hillier

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Adam Hillier

The importance of implementing an employee-first culture within the modern workplace

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Interview

Content Type

Blog

Publish date

09/21/2023

Summary

We spoke with HR Director Neil Hayward recently to catch up on all things people, in particular, what Novuna is doing to foster an employee-first culture.No matter the industry, it is vita

Teaser

We spoke with HR Director Neil Hayward recently to catch up on all things people, in particular, what Novuna is doing to foster an employee-first culture.

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Adam Hillier

by

Adam Hillier

Adam Hillier

by

Adam Hillier

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