Customer Service & Operations
About Customer Service & Operations
At Novuna, everything begins and ends with the customer. Our Customer Service & Operations teams are the ones making sure we deliver phenomenal customer experiences. In a diverse business like ours, there are many roles in Customer Service & Operations, with each division having unique customer needs. Below are some examples of the roles we regularly hire for in Customer Service & Operations.
Customer Experience
Our Customer Experience teams are very often the first point of contact for customers who need our support. Careers in customer experience call on empathy, great listening and communication skills, and a desire to help and delight each and every customer.
People Leadership
Every great team needs a strong leader, and our teams are no exception to that. In Customer Service & Operations, our Team Leaders and Managers are responsible for making sure our people have all the ingredients they need to be successful.

Operations
Operations encompasses a wide variety of roles, often depending on which division you work in. Whether you find yourself supporting company car drivers, retail lending consumers, or helping business customers with their needs, you'll find our passion for putting the customer at the heart of what we do is consistent throughout.

Complaints
Whilst we do our best to delight our customers every time, sometimes things don't go according to plan. Our Complaints teams are on hand to ensure every complaint is fully investigated, and action taken to put things right.
Related jobs
Salary
£31,000 per annum
Location
Staines - Business Finance
Location
Staines
Job Type
Full time
Business Area
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Department
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Description
Are you a complaints expert and passionate about delivering excellent customer service? Looking to be part of a highly engaging environment? If your answer is 'yes' to these, keep reading. Want to
Reference
4521
Expiry Date
01/01/0001
Salary
£31,000 per annum
Location
Staines - Business Finance
Location
Staines
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Full time
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Department
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Description
Do Are you a complaints expert and passionate about delivering excellent customer service? Looking to be part of a highly engaging environment? If your answer is 'yes' to all of these, keep reading.
Reference
4522
Expiry Date
01/01/0001
Salary
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Description
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4458
Expiry Date
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