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Customer Service & Operations

About Customer Service & Operations

At Novuna, everything begins and ends with the customer. Our Customer Service & Operations teams are the ones making sure we deliver phenomenal customer experiences. In a diverse business like ours, there are many roles in Customer Service & Operations, with each division having unique customer needs. Below are some examples of the roles we regularly hire for in Customer Service & Operations.

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Customer Experience


Our Customer Experience teams are very often the first point of contact for customers who need our support. Careers in customer experience call on empathy, great listening and communication skills, and a desire to help and delight each and every customer.

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People Leadership


Every great team needs a strong leader, and our teams are no exception to that. In Customer Service & Operations, our Team Leaders and Managers are responsible for making sure our people have all the ingredients they need to be successful.

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Operations


Operations encompasses a wide variety of roles, often depending on which division you work in. Whether you find yourself supporting company car drivers, retail lending consumers, or helping business customers with their needs, you'll find our passion for putting the customer at the heart of what we do is consistent throughout.

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Complaints


Whilst we do our best to delight our customers every time, sometimes things don't go according to plan. Our Complaints teams are on hand to ensure every complaint is fully investigated, and action taken to put things right.

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Related jobs

Customer Experience Advisor

Salary

£24,043 per annum

Location

Leeds

Location

Leeds

Job Type

Full time

Business Area

Novuna Consumer Finance

Department

Customer Service & Operations

Description

Do you thrive supporting and helping others? Fancy joining an award-winning customer-obsessed team? Don't want to work weekends…? No problem!   If your answer is 'yes' to all of these, keep reading.  

Reference

4406

Expiry Date

01/01/0001

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Customer Service Advisor

Salary

£24,043 per annum

Location

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Job Type

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Department

Customer Service & Operations

Description

Do you thrive supporting and helping others? Fancy joining an award-winning customer-obsessed team? Don't want to work weekends…? No problem!   If your answer is 'yes' to all of these, keep reading.  

Reference

4418

Expiry Date

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Specialist Build Support Administrator

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£23,713 Rising to £24,713 after probation

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Do you have strong administration skills and attention to detail?  Would you like to work for a company that celebrate hybrid working? Excited by the chance of working for an award winning employer wi

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Expiry Date

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Fleet Compliance Controller

Salary

£23,713 Rising to £24,713 after probation

Location

Trowbridge

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Trowbridge

Job Type

Full time

Business Area

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Department

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Description

Are you looking for an office/hybrid based role where you'll play a key part in keeping our customers vehicles compliant and on the road? Excited by the chance of working for an award winning employer

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