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Job description
Do you want to play a key role in supporting the operational performance of the EV charging network for our customers? Are you strong at managing B2B relationships and enjoy providing insight that optimises performance? Excited by the opportunity to join one of the UK's leading vehicle leasing companies and be part of our decarbonisation strategy towards net zero?
If your answer is 'yes' to all of these, keep reading.
Please note that we have one position available that can be based from either our Trowbridge (Wiltshire) or Newbury (Berkshire) offices on a hybrid basis.
Want to know a little about us?
At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.
We're proud to be a Top 50 Inclusive employer. We're a signatory of the Women in Finance and the Race at Work Charter and we're Disability Confident Committed.
What does the role involve?
This is a fantastic opportunity to join our newly created Decarbonisation Operations Team where you'll be responsible for the comprehensive management of the EV charging network, with a focus on monitoring key performance indicators within the Charge Point Management System (CPMS) such as uptime, accessibility, and user satisfaction to optimise performance and deliver superb outcomes for our customers.
Some of your key duties will include:
- Leading as a SME on the onboarding for a new CPMS, including initial configuration, integration with existing customers and alignment with project objectives
- Working in collaboration with our service partners to serve as the primary contact for in-life EV charging queries, providing support and resolution through clear and consistent communication across all parties
- Championing the implementation of system updates, enhancements, and improvements, ensuring that the CPMS evolves in line with project requirements and industry best practices
- Generating reports and dashboards from CPMS data to provide actionable insights that drive network performance and user satisfaction, capitalising on opportunities for improvement
What are we looking for?
To be considered for this role you'll have experience of building excellent relationships and providing proactive support to B2B customers, and be comfortable using software to provide insights and measure performance. You'll be passionate about decarbonisation and have the desire to continually keep up to date with the fast paced changes happening within the industry.
Also, we're looking for the following:
- Strong communication skills with the confidence to effectively manage a variety of stakeholder relationships
- Excellent problem solving abilities with the ability to think on your feet
- Adaptability - able to shift your focus and use your own initiative to meet priorities
- Comfortable working with data and the ability to analyse to produce trends/insights
What can we offer you?
At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.
In addition to a market-benchmarked salary our offer to you includes:
- An annual bonus scheme of up to 15% of your salary
- Up to 10% employer pension contribution
- Flexible hybrid working - 2 days a week from the office with free onsite parking and use of our EV ChargePoints
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including Bupa PMI, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
What's the next step?
Interested? Start your application today and see what Novuna can offer you.
Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.
We're Disability Confident Committed, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.
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