The Power of Our Values: Harmony, Sincerity, and Pioneering Spirit

For over 40 years, Novuna has provided customers with outstanding experiences while enabling our people to be the best they can be. This all comes from the foundations that our core values have set.

Our values of Harmony, Sincerity and Pioneering Spirit are part of everything we do and have stood for as long as the company has existed. They guide how we treat each other, serve customers, and pursue innovation. While other companies might simply post values on their walls, we instil ours into our culture, which is why they have stood the test of time.

Harmony: Respecting Customers, Colleagues, and Partners

"Our value of harmony embodies the respect we have - for our customers, partners, and one another. We believe that we will perform most effectively by working collaboratively and constructively looking to build trust by consistently delivering on our promises to all we work with. This harmony also enables our teams to perform at their best understanding that we give people support, even when they don’t get things right the first time. It doesn’t mean that we don’t ask questions of each other but that we do so in a respectful way, recognising each person's contributions and strengths. ." John Shiels – Chief Risk Officer

We firmly believe in treating customers fairly every day. This commitment to fairness extends beyond just a business practice; it's a promise we make to our colleagues. Working as a collective to achieve shared objectives is the key to success.

Sincerity: Communicating Truthfully and Upholding Integrity

“Upholding sincerity and integrity guides how we lead and make decisions. Being open and truthful in all communication, even when difficult, is key to success within any team. It is something I am proud Novuna stands for.” Jon Lawes – Managing Director Novuna Vehicle Solutions

Sincerity is more than just a value; it's the foundation for building every relationship. We communicate openly, listen actively, and take decisive action. Doing the right thing is what guides every decision. This sincerity extends to our interactions with customers, communities we serve, and colleagues. 

Pioneering Spirit: Embracing Innovation and Leaving an Impact

“Pioneering spirit means demonstrating a desire to evolve and change. It means wanting to adapt and push forward, something that is vital to our business which operates in an ever-changing marketplace.” Andy Dodd - Managing Director Business Cash Flow

A Pioneering Spirit comes from having a fearless attitude towards exploring new ideas. We aspire to Make a difference to our customers and the areas we operate in. The spirit of innovation isn't just about staying ahead of the curve; it's about shaping the future and leaving a profound legacy.

At Novuna, our values unite us in a shared purpose. They make us more than a company - we are a community and part of who we are. We will continue innovating, sincerely serving customers, and working harmoniously together for years.