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Decarbonisation In-life Specialist

  1. Full time
  2. Newbury
  3. Customer Service & Operations

Up to £31,000 (DOE)

Expiry date: 22/07/2024

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Job description

This vacancy has now expired. Please see similar roles below...

Do you want to play a key role in supporting the operational performance of EV charging infrastructure for our customers? Are you analytical and enjoy capturing insights to enhance performance? Would you enjoy being the point of contact for customers who have adopted a sustainable approach to operating their vehicle fleet?

If your answer is 'yes' to all of these, keep reading.  


Want to know a little about us?

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility. 

We're proud to be a Top 50 Inclusive employer. We're a signatory of the Women in Finance and the Race at Work Charter and we're Disability Confident Committed


What does the role involve?

You'll join our newly created Decarbonisation Operations Team where you'll you be responsible for onboarding customers to their Charge Point Management System (CPMS) and monitor in-life key performance indicators (KPIs) related to the charging network (uptime, accessibility, and user satisfaction) along with scheduling maintenance events for the charging hardware.

Some of your key duties will include:

  • Working in collaboration with our service partners, serving as the primary contact for in-life EV charging queries, providing support and managing them through to resolution
  • Monitoring the CPMS, working with the CPMS provider to troubleshoot and resolve any technical issues promptly
  • Generating reports and dashboards from CPMS data to provide insights into performance
  • Analysing trends and anomalies to identify areas of improvement and recommend appropriate actions


What are we looking for?

To be considered for this role you'll have experience of providing proactive support to customers and be comfortable using technology to provide insights and measure performance. You'll be passionate about decarbonisation and have the desire to continually keep up to date with the fast paced changes happening within the industry.

Also, we're looking for the following: 

  • Strong communication skills with the confidence to effectively manage a variety of stakeholder relationships
  • Excellent problem solving abilities with the ability to think on your feet
  • Adaptability - able to shift your focus and use your own initiative to meet priorities
  • Comfortable working with data and the ability to analyse


What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.

In addition to a market-benchmarked salary our offer to you includes:

  • An annual bonus scheme of up to 15% of your salary
  • Up to 10% employer pension contribution
  • Flexible hybrid working - 2 days a week from the office with free onsite parking and use of our EV ChargePoints
  • 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
  • Full wellbeing package including Bupa PMI, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year


What's the next step?

Interested? Start your application today and see what Novuna can offer you. 

Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.

We're Disability Confident Committed, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.

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