Technical Controller - HGV

What does the role involve?

Working as part of our Technical Control team you'll be part of a sub team of circa 7 colleagues who are responsible for the authorisation of maintenance across the entirety of our HGV fleet. You'll use the 1Link system to communicate with our suppliers/repairers to ensure that proposed maintenance is reviewed and approved/challenged accordingly, with the overall aim of reducing costs for our customers and minimising the downtime of their respective fleets.

Some of your key duties will include:

• Authorising all expenditure on the fleet up to authorised level, liaising with suppliers, internal teams and using our systems as a reference to decide on levels of repairs before authorisation
• Handling incoming customer calls and mailbox queries, answering general enquiries regarding maintenance control matters, progressing and resolving these as appropriate
• Contributing to driving improvements in whole-life costs through understanding the reasons behind the costs and support the implementation of plans to address root causes
• Ensuring customers are frequently updated with the progress of their repairs in a polite, friendly and concise manner