Risk Operations Advisor

What does the role involve?

This is a 12-month fixed-term contract opportunity to join the Risk Operations team.

As a Risk Operations Advisor, you will participate and contribute by providing expert customer service to customers, retailers and victims of fraud utilising a variety of channels. You will adhere to internal and external controls to maintain brand integrity and to ensure all customers regardless of vulnerability are treated fairly and that regulatory requirements are met to ensure wherever possible enquiries are resolved at first point of contact.

This is a hybrid role with a minimum requirement of 2 days per week in the Leeds office.

Some of your key duties will include:

• Supporting the Risk Operations Team with administration duties and customer services telephony enquires adhering to agreed SLA's
• You will be the first point of contact, providing an exceptional customer service by assessing and resolving enquiries, requests and complaints primarily via the telephone, also by post, email or other electronic channels
• To work in line with process, procedures and set of rules, in line with agreed Novuna Risk Appetite and Policy
• Ensure that the relevant database entries are made with regard to actioning responses from the customers regarding referred underwriting applications and appealed/declined decisions