IT Technical Support Engineer job in Newbury

Job type Full time

Location: Newbury

__vacancyopjusttionswidget.opt-Department__ Data & Technology

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Are you passionate about providing phenomenal customer service? Do you have a knack for fault-finding and enjoy solving problems? Have you got a good knowledge of Windows 10, Office, and other common desktop applications?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna, we care about building a better tomorrow. With a focus on sustainability, and a passion for phenomenal customer experiences, we provide consumers and businesses with the capital they need to realise their ambitions.

We're proud to be a Top 50 Inclusive employer, and we're number 11 in Glassdoor's Top 50 Employer list.

What does the role involve?

Reporting to our End User Computing Manager, the IT Technical Support Engineer will work as part of small and friendly on-site team, providing desktop and IT technical support to our people at Novuna. In this role, you'll work on a hybrid basis, with up to 3 days based on site in our Newbury office, and the rest of the week working from home. In order to set you up for success in the role, we'll provide on the job training which will be full time in the office during initial training phase.

Some of your key duties will include:

Acting as an on-site contact for IT-related incidents logged through ServiceNow, working through a dedicated queue of tickets
Working through tickets for starters, movers and leavers including issuing new starter IT kit, and leavers returning kit
Escalation of complex issues to 3rd line using the correct process
Proactively avoiding repetitive incidents through publishing “how-to's” and tips to users on a regular basis and ensuring that the knowledge base in ServiceNow is kept up to date at all times

What are we looking for?

You enjoy delivering exceptional customer service, and get a real kick out of solving problems. You'll not necessarily have a background in technical support, but will have a proven track record of delivering outstanding customer experiences and a passion for IT with the desire to learn new technologies.

Also, we're looking for the following:

Strong communications skills, both written and verbal
Highly skilled in the use of call logging software (ServiceNow would be advantageous)
Excellent problem solving ability

Working knowledge of any of the following would be a plus:

Windows 10
Microsoft Office 365
Knowledge of common desktop software packages / applications
Fault finding for hardware, desktops, printers, laptops, AV
User management in an Active Directory environment
SCCM
Cisco VPN
Bitlocker device encryption

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

Flexible hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Interested? Start your application today and see what Novuna can offer you.

Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.

#LI-Hybrid

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Employee experience is our passion

Employee experience is our passion

IT Technical Support Engineer

This vacancy has expired

Job description

This vacancy has now expired. Please see similar roles below...

Want to know a little about us?

What does the role involve?

What are we looking for?

What can we offer you?

What's the next step?

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