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Head of Operational Controls and Improvement

  1. Full time
  2. Trowbridge
  3. Customer Service & Operations

Salary dependent upon experience

Expiry date: 30/06/2024

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Job description

Are you a strategic leader with experience of embedding robust controls and driving operational excellence? Does your career lie within the automotive industry? Interested in joining the 2024 Vehicle Leasing Company of the Year?

If your answer is 'yes' to all of these we would love to hear from you! 

Want to know a little about us?

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility. 

We're proud to be a Top 50 Inclusive employer. We're a signatory of the Women in Finance and the Race at Work Charter and we're Disability Confident Committed

What does the role involve?

Reporting into our Deputy Managing Director, you'll join us as a member of our Operations Senior Management Team where you'll be responsible for overseeing commercial and customer performance monitoring within Operations, measuring key performance metrics and driving performance optimisation across our Operational Delivery teams. You'll ensure we have a strong controls environment, working across teams to ensure we understand and embed this at all levels and provide assurance on the quality of our controls.

Some of your key duties will include:

  • Leading and developing a multi-functional team, fostering a culture of continuous learning and high-performance delivery
  • Driving Operations Performance Reporting by developing and delivering comprehensive exec-level performance dashboards and reporting packs, ensuring alignment with our strategic objectives and providing actionable insights through to delivery of improvements
  • Establishing and overseeing the reporting governance structure for all Operational Delivery, ensuring adherence to frameworks and standards
  • Leading the Transformation roadmap for operational delivery, from small change through to transformation initiatives

What are we looking for?

With experience within the automotive industry you'll be a dynamic, influential and resilient leader, able to inspire the operational excellence ethos within our culture and be an advocate of the Business Improvement Community. You thrive in a fast paced environment and won't be afraid to challenge ways of working and thought processes to ensure we deliver for our customers and transform our ways of working.

Also, we're looking for the following: 

  • Quantifiable experience of embedding operational controls and delivering operational excellence
  • Knowledge and experience of multiple Lean / CI / OPEX tools and methodologies
  • An analytical approach and experience of presenting executive level insights
  • A strong collaborator with a passion for identifying and driving continuous improvement
  • Commercial awareness with the ability to make financially sound business decisions

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.

In addition to a market-benchmarked salary our offer to you includes:

  • A brand new company car from a range of leading manufacturers (insurance, maintenance, servicing all included) or cash allowance alternative
  • An annual bonus scheme of up to 25% of your salary
  • Flexible hybrid working - 2 days per week from our office in Trowbridge (Free onsite parking and free use of our EV ChargePoints)
  • 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
  • Full wellbeing package including Bupa PMI, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Interested? Start your application today and see what Novuna can offer you. 

Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.

We're Disability Confident Committed, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.

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  1. Trowbridge

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