JUMP TO CONTENT

Graduate - IT Application Support Engineer

  1. Full time
  2. Leeds
  3. Data & Technology

£30,000 year 1, increasing to £32,000 year 2

Expiry date: 21/07/2024

Do you want to be notified every time a job like this gets added? Click the CTA below!

Great news! We will let you know when a new job like this has been added!

Job description

This vacancy has now expired. Please see similar roles below...

Are you interested in starting a career within IT? Do you enjoy solving problems and fixing things? Would you like to work for one of the UK's leading financial services companies?

If your answer is 'yes' to all of these, keep reading.  

Key dates:

  • Application open date - 5th June 2024
  • Application close date - 21st July 2024
  • Assessment centre date - 8th October 2024
  • Interviews - 17th and 18th October 2024
  • Start date - 18th November 2024
  • Length of programme - 2 years

Want to know a little about us?

At Novuna, we care about building a better tomorrow.  With a focus on sustainability, and a passion for phenomenal customer experiences, we provide consumers and businesses with the capital they need to realise their ambitions.

We're proud to be a Top 50 Inclusive employer. We're a signatory of the Women in Finance and the Race at Work Charter and we're Disability Confident Committed

What does the role involve?

As Graduate –  IT Application Support Engineer, you will join our Applications team within Group IT. During the two-year programme, you'll gain entry into the wider IT team, being full immersed in a range of disciplines helping to give you a flavour of all things IT.

Part of your role will be spent with the 2nd line application support team working as part of a service desk, before transitioning to support our Applications-focused teams aligned to our various business units. You'll have a pivotal part to play in liaising between our internal service management and our IT delivery teams to monitor, troubleshoot and diagnose live incidents, so you'll certainly have plenty of opportunities to develop yourself as a professional, and potential leader. 

Our office is based in Leeds but we're passionate about hybrid working, attendance at the Leeds office is a minimum of 2 days per month.

Some of your key duties will include:

  • Building knowledge of working within technical,application support and operational teams
  • Providing 2nd/3rd line support by owning, investigating and resolving incidents assigned to the team, working with Service Desk ticketing systems e.g. ServiceNow, ZenDesk
  • Learning how to monitor, log and interpret metrics in order to effectively identify and diagnose the root cause of incidents
  • Support with transforming business requirements into living workflows and systems

 

In addition to your role above, as part of the Novuna Graduate Programme you will have the opportunity to:

  • Graduate from our industry accredited Aspiring Leaders programme
  • Play an active role within our Corporate Communities, helping to drive engagement, inclusion and belonging
  • Access trained mentors who can help develop your technical skills
  • Meet regularly as a cohort with our CEO, and have contact with other Executive Committee and Senior Leaders in the business

 

Beyond this, you'll continue to grow your career at Novuna through development conversations with your people leader.

What are we looking for?

You'll have recently graduated and achieved a 2:2 or above in your chosen degree.

In an ever-evolving environment you will flourish by using your talent for spotting opportunities to make things better. You'll have the ability to navigate relationships using your interpersonal skills, think creatively, be adaptable and last but certainly not least, have a passion for learning.

We're also looking for a Graduate who can: 

  • Work with and collaborate with others
  • Plan their own day and prioritise work
  • Adapt to change quickly and positively 
  • Think differently and outside the box

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.

Our offer to you includes:

  • Starting salary of £30,000, increasing to £32,000 in Year 2
  • Up to 15% bonus, linked to company and individual performance
  • Flexible hybrid working
  • 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
  • Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
  • Up to 10% contributory pension
  • Flexible benefits options such as cycle to work, discounted personal finance and insurance

 

Want to know what it's like to be on a Novuna Graduate Programme? See what some of our graduates have to say - Graduate | Launch Your Career with Novuna's Graduate Opportunities 

What's the next step?

Interested?  Start your application today and see what Novuna can offer you. 

Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.

We're Disability Confident Committed, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.

#LI-Hybrid

List #1

Articles you might like

Growth Through our Colleague Communities: Alternative Professional and Personal Development Pathway

Teaser

Diversity & Inclusion

Content Type

Blog

Publish date

07/22/2024

Summary

At Novuna, we believe empowering our employees goes beyond providing opportunities for career advancement—it involves giving them a voice and a platform to grow. Our colleague communities, such as Gen

Teaser

Read more
Adam Hillier

by

Adam Hillier

Adam Hillier

by

Adam Hillier

From University to Novuna: A Graduate's Transition Guide

Teaser

Behind the Scenes

Content Type

Blog

Publish date

06/26/2024

Summary

Transitioning from university to a professional role can be both exciting and a daunting thought. So who better to give you some tips than someone who's been through our graduate program.

Teaser

Transitioning from university to a professional role can be both exciting and a daunting thought. So who better to give you some tips than someone who's been through our graduate program.

Read more
Adam Hillier

by

Adam Hillier

Adam Hillier

by

Adam Hillier

Be Proud, Be You: Celebrating LGBTQ+ Voices at Novuna

Teaser

Colleague Spotlight

Content Type

Blog

Publish date

06/07/2024

Summary

This Pride Month, we're celebrating the importance of bringing your full, authentic self to the workplace. DevOps Lead for Group IT and co-lead of our PRISM LGBTQ+ colleague network, Adam

Teaser

This Pride month, Novuna celebrates the importance of bringing your full, authentic self to work. Hear from Adam Murgatroyd, DevOps Lead and LGBTQ+ employee network co-lead, about his powerful journey and Novuna's commitment to diversity and inclusion.

Read more
Adam Hillier

by

Adam Hillier

Adam Hillier

by

Adam Hillier

Muay Thai to Novuna: Joshua Nowell's Novuna Story

Teaser

My Novuna Story

Content Type

Blog

Publish date

04/15/2024

Summary

Our latest 'My Novuna Story' feature comes from Operational Trainer, Joshua Nowell. Joshua has used his passion and principles of Muay Thai kickboxing to support his growth at Novuna. Josh

Teaser

Joshua Nowell's passion for Muay Thai kickboxing fueled his remarkable rise at Novuna. Discover how the discipline and teamwork he developed in the Thai boxing gym drove his exceptional career trajectory.

Read more
Adam Hillier

by

Adam Hillier

Adam Hillier

by

Adam Hillier

Year in Review: Novuna's Colleague Communities Journey of Progress

Teaser

Diversity & Inclusion

Content Type

Blog

Publish date

03/01/2024

Summary

Our communities have become fundamental pillars of support, driving significant benefits for our business. Run by our colleagues, for our colleagues, they work with our Diversity Leadershi

Teaser

Our communities have become fundamental pillars of support, driving significant benefits for our business. Run by our colleagues, for our colleagues we look back at the impact our communities have had on our business over the past 12 months, from fostering collaboration and sparking innovation to enhancing allyship and wellbeing,

Read more
Adam Hillier

by

Adam Hillier

Adam Hillier

by

Adam Hillier

The Power of Our Values: Harmony, Sincerity, and Pioneering Spirit

Teaser

Culture & Values

Content Type

Blog

Publish date

02/23/2024

Summary

For over 40 years, Novuna has provided customers with outstanding experiences while enabling our people to be the best they can be. This all comes from the foundations that our core values

Teaser

For over 40 years, Novuna has provided customers with outstanding experiences while enabling our people to be the best they can be. This all comes from the foundations that our core values have set.

Read more
Adam Hillier

by

Adam Hillier

Adam Hillier

by

Adam Hillier

Novuna Unveils Recite Me Accessibility Tool for Career Site

Teaser

Company Update

Content Type

Announcement

Publish date

02/14/2024

Summary

Novuna is proud to announce the integration of Recite Me accessibility and language tools on its career website. This initiative aims to ensure that all candidates can access online co

Teaser

Novuna is proud to announce the integration of Recite Me accessibility and language tools on its career website. This initiative aims to ensure that all candidates can access online content and services seamlessly, tailored to their preferences.

Read more
Adam Hillier

by

Adam Hillier

Adam Hillier

by

Adam Hillier

Overcoming Challenges to Support Continuous Learning in Sales - Chris Powell's Novuna Story

Teaser

My Novuna Story

Content Type

Blog

Publish date

01/09/2024

Summary

Our second 'My Novuna Story' feature comes from Deputy Head of Sales Business Finance, Chris Powell. He explores the opportunities to learn and the challenges he faced so far in his time a

Teaser

Chris Powell reflects on embracing new challenges, overcoming difficulties, and continuous learning and growth during his 5 year career at Novuna Business Finance.

Read more
Adam Hillier

by

Adam Hillier

Adam Hillier

by

Adam Hillier

Novuna Ranks 14th on the 2023 Inclusive Top 50 UK Employers List

Teaser

Company Update

Content Type

Blog

Publish date

12/07/2023

Summary

We are thrilled to announce that Novuna has been ranked 14th on the 2023 Inclusive Top 50 UK Employers list (IT50).    This marks the fourth year in a row that Novuna has been featured o

Teaser

This marks the fourth year in a row that Novuna has been featured on the list, and our placement of 14th is a significant improvement from last year's 37th position, and a remarkable leap from our first time on the index in 2020 when we ranked 43rd. Compiled by Inclusive Companies, the IT50 assesses all aspects of diversity, including age, culture, disability, ethnicity, gender, LGBTQ+ and religion.

Read more
Adam Hillier

by

Adam Hillier

Adam Hillier

by

Adam Hillier

Novuna Honours Black History Month Through Uplifting Discussions

Teaser

Diversity & Inclusion

Content Type

Blog

Publish date

10/31/2023

Summary

Throughout October, Novuna celebrated Black History Month by holding thoughtful conversations about the contributions and experiences of colleagues from diverse backgrounds. The theme for

Teaser

Throughout October, Novuna celebrated Black History Month by holding thoughtful conversations about the contributions and experiences of colleagues from diverse backgrounds. The theme for this year was "Saluting Our Sisters," shining a light on the accomplishments and sacrifices made by Black women.

Read more
Adam Hillier

by

Adam Hillier

Adam Hillier

by

Adam Hillier

  1. Leeds

Browse Jobs