Customer Experience Executive

What does the role involve?

As a Customer Experience Executive, you will join us in delivering a market leading customer experience. You will use your excellent communication skills to resolve things fairly and appropriately, according to the customer's circumstances. You will build relationships with key stakeholders and collaborate with the wider team to help drive forward improvements, whilst continuing to uphold and deliver a fantastic customer journey. You will be working as part of a friendly and supportive team, using your knowledge and skills to delight customers whilst helping with a wide variety of queries and requests.  

Attendance of the Staines office will be required for the first 3 months to ensure for robust training and to allow you to get to grips with the ethos of Novuna and how we work. Following initial training, the role will then adapt a hybrid approach with a minimum of 3 days per week in the office. Working hours are from 8:45 to 17:15 with an early finish on Fridays at 16:45. There will be the requirement to work one late shift till 18:00 every 12 weeks. 

Some of your key duties will include:

• Interacting with customers via email and inbound and outbound calls
• Work collaboratively with the team to ensure fair customer outcomes 
• Provide complete transactional tasks accurately and within required timeframes
• Ensure system data and client information are accurately maintained, and work closely with colleagues to deliver a seamless service