Customer Experience Executive

Do you enjoy delivering exceptional customer experiences? Are you interested in finding out how businesses finance their assets? Are you a natural collaborator and the ultimate team player?

If your answer is 'yes' to all of these, keep reading.  

Want to know a little about us?

At Novuna Business Finance, we help companies realise their ambitions through flexible finance solutions.  Our business customers are incredibly diverse, and our commitment to sustainability means we have a special interest in supporting companies that are building a better tomorrow. 

We're proud to be a Top 50 Inclusive employer. We're a signatory of the Women in Finance and the Race at Work Charter and we're Disability Confident Committed.  

What does the role involve?

As a Customer Experience Executive, you will join us in delivering a market leading customer experience. You will use your excellent communication skills to resolve things fairly and appropriately, according to the customer's circumstances. You will build relationships with key stakeholders and collaborate with the wider team to help drive forward improvements, whilst continuing to uphold and deliver a fantastic customer journey. You will be working as part of a friendly and supportive team, using your knowledge and skills to delight customers whilst helping with a wide variety of queries and requests.  

Attendance of the Staines office will be required for the first 3 months to ensure for robust training and to allow you to get to grips with the ethos of Novuna and how we work. Following initial training, the role will then adapt a hybrid approach with a minimum of 3 days per week in the office. Working hours are from 8:45 to 17:15 with an early finish on Fridays at 16:45. There will be the requirement to work one late shift till 18:00 every 12 weeks. 

Some of your key duties will include:

• Interacting with customers via email and inbound and outbound calls
• Work collaboratively with the team to ensure fair customer outcomes 
• Provide complete transactional tasks accurately and within required timeframes
• Ensure system data and client information are accurately maintained, and work closely with colleagues to deliver a seamless service

What are we looking for?

We are looking for an enthusiastic individual to join the team with a willingness and desire to learn. You are a customer experience pioneer, and therefore being a good listener and communicator comes naturally to you. You are committed to ensuring our customers receive an excellent level of service at all times and adopt a positive can-do attitude. 

Also, we're looking for the following: 

• Friendly and professional telephone manner, with the ability to listen and advise
• Excellent written and verbal communication skills
• IT literate and comfortable learning new systems and processes
• Ability to work on your own initiative in addition to being a key team player

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

• Flexible hybrid working
• 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Interested?  Start your application today and see what Novuna can offer you. 

Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.

We're Disability Confident Committed, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.

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