Customer Experience Advisor job in Leeds

Job type Full time

Location: Leeds

__vacancyopjusttionswidget.opt-Department__ Customer Service & Operations

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Looking for a customer service role which doesn't involve working evenings or weekends? Are you someone who gets great job satisfaction from helping customers find a solution to their queries? Do you like the thought of joining other new starters as part of our training academy where we provide you with the tools and support to succeed?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Consumer Finance, we provide fast, flexible finance solutions for some of the UK's biggest retail brands. Whether customers are buying furniture for their new home, an important piece of jewellery, or home electrical goods, we're passionate about delivering phenomenal customer experiences.

We're proud to be a Top 50 Inclusive employer, and we're number 15 in Glassdoor's Top 50 Employer list.

What does the role involve?

Our contact centre is open Monday – Friday 8.45am - 6.30pm, as a full-time Advisor you'll be working 37 hours per week during these timeframes. We offer a hybrid working approach, with the flexibility to work from home and within our modern office in the centre of Leeds.

In this role you'll:

Handle inbound calls from our customers and deliver an outstanding customer experience
Speak to customers who find themselves in vulnerable financial situations and work through how we can best support them
Solve problems with empathy and treat our customers fairly
Be knowledgeable on our products and services to be able to support customers effectively

What are we looking for?

Passionate people who can deliver exceptional experiences for our customers
The ability to listen, empathise and build rapport and understanding with customers
A resilient and a calming nature, you'll take the time to understand each customer's circumstances and handle any difficult conversations that arise
Good attention to detail and the ability to follow process and procedures
Good IT skills and the confidence to navigate various systems

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.

Some of our main benefits include:

Annual bonus scheme
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Discounts on tech, health and fitness, shopping and more!

What's the next step?

Interested? Start your application today and see what Novuna can offer you.

The application process consists of 3 stages:

An initial online customer service assessment - designed to see how you would respond in situations where customer service skills are required
A video screen – this is your opportunity to bring your CV to life and tell us why you want to join the Novuna team
A Microsoft Teams interview – we treat our interviews as a 2 way conversation where we find out more about you and importantly you find out more about us

Interviews will be scheduled for weeks commencing 27^th March and 3^rd April. The start date will be Tuesday 9^th May.

Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.

Disclaimer: Due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can't consider any further applications, so please submit your application as soon as possible to avoid disappointment.

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Employee experience is our passion

Employee experience is our passion

Customer Experience Advisor

This vacancy has expired

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This vacancy has now expired. Please see similar roles below...

Want to know a little about us?

What does the role involve?

What are we looking for?

What can we offer you?

What's the next step?

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