Do you want to be notified every time a job like this gets added? Click the CTA below!
Great news! We will let you know when a new job like this has been added!
Job description
Do you thrive supporting and helping others? Fancy joining an award-winning customer-obsessed team? Don't want to work weekends…? No problem!
If your answer is 'yes' to all of these, keep reading.
Want to know a little about us?
At Novuna Consumer Finance, we provide fast, flexible finance solutions for some of the UK's biggest retail brands. Whether customers are buying furniture for their new home, an important piece of jewellery, or home electrical goods, we're passionate about delivering phenomenal customer experiences.
We're proud to be a Top 50 Inclusive employer. We're a signatory of the Women in Finance and the Race at Work Charter and we're Disability Confident Committed.
What does the role involve?
As a Customer Experience Advisor, you will serve as the primary point of contact for our customers through multiple communication channels, including phone and email. Some of our customers may be experiencing financial difficulty and your role will be to help decide how we can best support them, ensuring they feel satisfied with our service. You will be discussing payment options, agreeing payment plans and providing solutions to help customers get back to financial health.
Our contact centre is open Monday – Friday 8.45am - 5:15pm, and as a full-time Customer Experience Advisor you'll be working 37 hours per week during these timeframes.
Some of your key duties will include:
- Actively listening to customers to understand their needs, answer their questions, and resolve any issues to their satisfaction
- Becoming a subject matter expert of our products and services to be able to best support customers, offering guidance and showing understanding
- Working collaboratively with the wider team to always ensure fair customer outcomes are met
- Dealing with customer complaints and finding resolutions to problems, displaying empathy at all times
What are we looking for?
You are positive and enthusiastic, with a friendly and upbeat demeanour when interacting with our customers. You are comfortable working in a fast-paced environment, with the ability to adapt and adjust your approach to different situations accordingly. You have strong problem-solving skills and can think on your feet when it comes to resolving customer issues and handling difficult situations in a calming nature.
Also, we're looking for the following:
- Be computer literate and able to pick up new systems with ease
- Customer-centric mindset to deliver exceptional service and create positive experiences for customers
- Excellent interpersonal skills including verbal and written communication
- Ability to handle difficult and challenging situations with empathy and professionalism
- Trustworthy team player who is able to build rapport quickly
What can we offer you?
At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.
In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:
- Flexible hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
What's the next step?
If you are passionate about providing outstanding customer service and believe you have what it takes to excel in this role, start your application today and see what Novuna can offer you.
The application process consists of 3 stages:
- Customer-focused questionnaire – designed to help us best understand you and the approach you take when dealing with customers
- Recorded video – asking why you want to be a Customer Experience Advisor at Novuna and looking for some great examples of excellent communication, where you have shown empathy, resilience and adaptability in previous roles
- Face-to-face interview and written exercise – coming in to meet us is a great way to feel the culture of Novuna and ensure that the role is exactly what you were hoping for, whilst also assessing your written communication and potential to work within our company values of Harmony, Sincerity and Pioneering Spirit!
You will be joining an award-winning team who love to celebrate and promote success. If this sounds like something you'd love to be part of then what are you waiting for?
Interviews will be taking place Tuesday 10th December till Thursday 12th December
The start date will be Monday 27th January 2025
Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.
We're Disability Confident Committed, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.
#LI-Hybrid
Welcome to your next role
Can't find what you're looking for? Click on the link below to sign up for job alerts
Finding your perfect role couldn't be easier.
Jobs you might be interested in
Salary
Circa £33,000 Depending on experience
Location
Trowbridge
Location
Trowbridge
Job Type
Full time
Business Area
Novuna Vehicle Solutions
Department
Customer Service & Operations
Description
Are you an engaging training professional? Someone who genuinely cares about the learning needs of your colleagues? Want to play a big part in helping drive development within Novuna? If your ans
Reference
4306
Expiry Date
01/01/0001
Salary
up to £75,000 plus bonus and company car/car allowance (£5,100 per annum)
Location
Leeds
Location
Leeds
Job Type
Full time
Business Area
Group Internal Audit
Department
Risk & Compliance
Description
Do you have a proven track record of IT Audit? Are you an exceptional communicator with strong stakeholder management skills? Do you enjoy partnering with different areas of the business? If your answ
Reference
4196
Expiry Date
01/01/0001
Salary
£23,713 rising to £24,713 after probation
Location
Newbury
Location
Newbury
Job Type
Full time
Business Area
Novuna Vehicle Solutions
Department
Customer Service & Operations
Description
Are you looking for a customer service role which doesn't involve working evenings or weekends? Do you enjoy providing excellent customer service over the phone? Are you someone who goes that extra mi
Reference
4222
Expiry Date
01/01/0001
Salary
£24,043 per annum
Location
Leeds
Location
Leeds
Job Type
Full time
Business Area
Novuna Consumer Finance
Department
Customer Service & Operations
Description
Do you thrive supporting and helping others? Fancy joining an award-winning customer-obsessed team? Don't want to work weekends…? No problem! If your answer is 'yes' to all of these, keep reading.
Reference
4364
Expiry Date
01/01/0001
Salary
Salary dependent upon experience
Location
Trowbridge
Location
Trowbridge
Job Type
Full time
Business Area
Novuna Vehicle Solutions
Department
Finance
Description
Are you a CIPS qualified senior procurement professional with experience of leading a team to deliver on procurement strategies? Does your experience lie within the automotive/vehicle leasing industry
Reference
4345
Expiry Date
01/01/0001
Salary
£26,500 per annum
Location
Staines - Business Finance
Location
Staines
Job Type
Full time
Business Area
Novuna Business Finance
Department
Customer Service & Operations
Description
Do you enjoy delivering exceptional customer experiences? Are you interested in finding out how businesses finance their assets? Are you a natural collaborator and the ultimate team player? If your an
Reference
4359
Expiry Date
01/01/0001
Salary
Up to £75,000 plus company car (£5,100 per annum) and bonus
Location
Staines - Head Office
Location
Staines
Job Type
Full time
Business Area
Group IT
Department
Data & Technology
Description
Are you passionate about data? Do you get a kick out of leading, mentoring and coaching others? Do you have good working knowledge of data best practices, tools and principals? If your answer is 'yes'
Reference
4352
Expiry Date
01/01/0001
Salary
£35-£40k Depending on Experience
Location
Trowbridge
Location
Trowbridge
Job Type
Full time
Business Area
Novuna Vehicle Solutions
Department
Finance
Description
Have you got strong analytical skills and are you a great strategic thinker? Do you work in finance or aspire to do so? Are you excited by the opportunity to join one of the UK's leading Vehicle leasi
Reference
4348
Expiry Date
01/01/0001
Salary
Competitive Salary - FTC of 12 or 9 months
Location
Telford
Location
Telford
Job Type
Full time
Business Area
Novuna Business Cash Flow
Department
Customer Service & Operations
Description
Do you consider yourself to have strong people management skills? Ideally with a background in credit control? Are you looking for a role where you can work collaboratively as part of a team? If you
Reference
4340
Expiry Date
01/01/0001
Salary
Salary dependent upon experience (excellent benefits package that includes a new car!)
Location
Trowbridge
Location
Trowbridge
Job Type
Full time
Business Area
Novuna Vehicle Solutions
Department
Finance
Description
Are you a procurement professional with experience of planning and executing tender frameworks, now looking for the next chapter in your career? Excited by the prospect of joining a leading, award win
Reference
4344
Expiry Date
01/01/0001
Articles you might like
Teaser
Company UpdateContent Type
BlogPublish date
10/31/2024
Summary
As black history month draws to a close, we wanted to share a wide-ranging conversation between Novuna Consumer Finance Colleagues Taiwo and Ekaette, both originally from Nigeria, about black culture,
by
Adam Hillier
Teaser
Diversity & InclusionContent Type
BlogPublish date
07/22/2024
Summary
At Novuna, we believe empowering our employees goes beyond providing opportunities for career advancement—it involves giving them a voice and a platform to grow. Our colleague communities, such as Gen
by
Adam Hillier
Teaser
Behind the ScenesContent Type
BlogPublish date
06/26/2024
Summary
Transitioning from university to a professional role can be both exciting and a daunting thought. So who better to give you some tips than someone who's been through our graduate program.
by
Adam Hillier
Teaser
Colleague SpotlightContent Type
BlogPublish date
06/07/2024
Summary
This Pride Month, we're celebrating the importance of bringing your full, authentic self to the workplace. DevOps Lead for Group IT and co-lead of our PRISM LGBTQ+ colleague network, Adam
by
Adam Hillier
Teaser
My Novuna StoryContent Type
BlogPublish date
04/15/2024
Summary
Our latest 'My Novuna Story' feature comes from Operational Trainer, Joshua Nowell. Joshua has used his passion and principles of Muay Thai kickboxing to support his growth at Novuna. Josh
by
Adam Hillier
Teaser
Diversity & InclusionContent Type
BlogPublish date
03/01/2024
Summary
Our communities have become fundamental pillars of support, driving significant benefits for our business. Run by our colleagues, for our colleagues, they work with our Diversity Leadershi
by
Adam Hillier
Teaser
Culture & ValuesContent Type
BlogPublish date
02/23/2024
Summary
For over 40 years, Novuna has provided customers with outstanding experiences while enabling our people to be the best they can be. This all comes from the foundations that our core values
by
Adam Hillier
Teaser
Company UpdateContent Type
AnnouncementPublish date
02/14/2024
Summary
Novuna is proud to announce the integration of Recite Me accessibility and language tools on its career website. This initiative aims to ensure that all candidates can access online co
by
Adam Hillier
Teaser
My Novuna StoryContent Type
BlogPublish date
01/09/2024
Summary
Our second 'My Novuna Story' feature comes from Deputy Head of Sales Business Finance, Chris Powell. He explores the opportunities to learn and the challenges he faced so far in his time a
by
Adam Hillier
Teaser
Company UpdateContent Type
BlogPublish date
12/07/2023
Summary
We are thrilled to announce that Novuna has been ranked 14th on the 2023 Inclusive Top 50 UK Employers list (IT50). This marks the fourth year in a row that Novuna has been featured o
by
Adam Hillier
Jobs you have shown an interest in