Job type Full time

Location: Telford

__vacancyopjusttionswidget.opt-Department__ Customer Service & Operations

This vacancy has expired

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Jobs Posts Why us

Do you consider yourself to have strong people management skills? Ideally with a background in credit control? Are you looking for a role where you can work collaboratively as part of a team?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Business Cashflow, we help companies realise their ambitions through fast, flexible finance solutions. Our customers are incredibly diverse, from small family businesses to fast-growing start-ups. You will act as a role model by displaying a positive attitude and core leadership skills to maximise the performance of the team and its members.

We're proud to be a Top 50 Inclusive employer. We're a signatory of the Women in Finance and the Race at Work Charter and we're Disability Confident Committed.

What does the role involve?

2 x FTC positions 1 x 12 months, and 1 x 9 months

As a member of the Credit Control Team, you will lead a team of Credit Controllers to deliver a great customer and client experience. You will ensure all dealings with client accounts are based on ‘Treating Customers Fairly' (TCF).

Some of your key duties will include:

Overseeing regular customer verification checks to maintain our security
Workload planning, distribution and resource deployment
Communicate daily with team in order to improve operational effectiveness and efficiency, providing key information or briefing, as well as generating ideas and responding to change
Working closely with stakeholders, including the Credit Manager and leading on the implementation and improvement of processes and procedures, to ensure the continued success of the team

What are we looking for?

You will have strong people management skills and ideally a credit control background. You will be familiar with account management and be confident enough to make suggestions and look at ways where improvements could be made.

Also, we're looking for the following:

Ability to make sound decisions
A collaborative working approach
Great communication skills - you will be dealing with many different people from customers to stakeholders and senior management, often at the same time
Experience of working with operating systems and proficiency in Microsoft office
Knowledge of managing debtor legal cases

What we can offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

Flexible hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Interested? Start your application today and see what Novuna can offer you.

Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.

We're Disability Confident Committed, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.

#LI-Hybrid

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Employee experience is our passion

Employee experience is our passion

Credit Control Team Leader

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What are we looking for?

What's the next step?

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