Collections Executive

Job type Full time

Location: Staines

__vacancyopjusttionswidget.opt-Department__ Risk & Compliance

This vacancy has expired

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Jobs Posts Why us

This vacancy has now expired. Please see similar roles below...

Are you interested in supporting customers who are facing financial challenges? Passionate about delivering excellent customer service? Do you come with strong numeracy skills?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Business Finance, we help companies realise their ambitions through flexible finance solutions. Our business customers are incredibly diverse, and our commitment to sustainability means we have a special interest in supporting companies that are building a better tomorrow.

We're proud to be a Top 50 Inclusive employer, and we're number 15 in Glassdoor's Top 50 Employer list.

What does the role involve?

Reporting to the Collections Manager, you'll be responsible for identifying and recording customer vulnerability by way of payment arrears at the earliest stage. You'll record the issues accurately and speak with our customers to provide fair solutions for their repayments. You will be required to work from our Staines office a minimum of 2 days a week.

Some of your key duties will include:

Negotiating and delivering appropriate customer solutions for payment arrangements, forbearance, innovation and rescheduling
Ensure all arrears are collected in line with forecast numbers
Actively identify vulnerable customers and focus on delivering a fair outcome
Working to, and adhering to corporate governance and processes

What are we looking for?

You'll have great communication skills, particularly on the telephone and have experience in negotiating fair outcomes in a Customer Service based environment. You come with excellent listening skills and enjoy problem-solving.

Also, we're looking for the following:

Ability to work collaboratively with your colleagues
Customer-based experience in the Financial sector is preferred
Able to prioritise your own workload and work on your own initiative
Ability to deal with customers sensitively and with empathy

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

Flexible hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Interested? Start your application today and see what Novuna can offer you.

Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.

#LI-Hybrid

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Employee experience is our passion

Employee experience is our passion

Collections Executive

This vacancy has expired

Job description

This vacancy has now expired. Please see similar roles below...

Want to know a little about us?

What does the role involve?

What are we looking for?

What can we offer you?

What's the next step?

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