Call Centre Advisor job in Leeds

Job type Full time

Location: Leeds

__vacancyopjusttionswidget.opt-Department__ Customer Service & Operations

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Jobs Posts Why us

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Would you like to work in an organisation where you can develop and grow your career? Are you passionate about delivering outstanding customer service? Fancy joining our first-class Customer Experience Training Academy?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Consumer Finance, we provide fast, flexible finance solutions for some of the UK's biggest retail brands. Whether customers are buying furniture for their new home, an important piece of jewellery, or home electrical goods, we're passionate about delivering phenomenal customer experiences.

We're proud to be a Top 50 Inclusive employer, and we're number 11 in Glassdoor's Top 50 Employer list.

Opening Hours and Hybrid Working

The start date for this role is Monday 16th January 2023. Our opening hours are Monday – Friday 8.45am - 6.30pm, as a full-time Advisor you will be working 37 hours per week during these timeframes. The induction period is 8 weeks, ideally where possible we ask that you don't take holidays during this initial training period.

We offer a hybrid working approach, with the flexibility to work from home and within the Leeds office.

What does the role involve?

Being the first point of contact for our customers and putting them first, whilst delivering an outstanding customer experience
Handling inbound and outbound calls
Solving problems with empathy and treating our customers fairly
Being the expert about our products and services and being there for our customers when they need us
Identifying our customers who are in vulnerable situations and working out how we can best support them

What are we looking for?

Passionate people who can deliver exceptional experiences for our customers
The ability to listen, empathise and build rapport and understanding with customers
Resilience and a calming nature, you'll take time to understand each customer's circumstances and take the right actions
The ability to negotiate and handle complaints to deliver fair customer outcomes
Attention to detail and an eye for accuracy

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

Hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Interested? Start your application today and see what Novuna can offer you.

Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.

Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can't consider any further applications, so please submit your application as soon as possible to avoid disappointment.

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Employee experience is our passion

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Call Centre Advisor

This vacancy has expired

Job description

This vacancy has now expired. Please see similar roles below...

Want to know a little about us?

What does the role involve?

What are we looking for?

What can we offer you?

What's the next step?

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