Broker Support Executive

What does the role involve?

As a Broker Support Executive, you will play a pivotal role in supporting the New Business customer journey.

Reporting directly into the Customer Experience Manager and working as part of the Pay Outs team, you will collaborate closely with our sales team, brokers, and the wider business to ensure brokers receive a market leading experience. You will be buddied up with account managers, providing full administrative support as well as nurturing ongoing relationships with brokers to see through deals and act as the first point of contact for any queries.

Attendance of the Staines office will be required for the first 6 weeks to ensure for robust training and to allow you to get to grips with the ethos of Novuna and how we work. Following initial training, the role will then adapt a hybrid approach with a minimum of 3 days per week in the office. 

Some of your key duties will include:

• Engage in frequent liaisons with brokers, assisting with any broker-related issues via email and telephone
• Act as the first point of contact for deals received for payout to ensure we always achieve our SLA's
• Provide solutions and guidance, always acting as the first point of contact to brokers
• Maintain and organically grow relationships with brokers