Senior Collections Executive

What does the role involve?

As an important member of the Collections team you'll be dealing with Ltd companies, partnerships, sole traders and high net worth individuals who have fallen into arrears (60+ days) on a variety of financial products including HP, Lease, CBILs and loans. You'll make contact to customers primarily via phone but also email, written correspondence along with instructing external agents were appropriate. Where necessary you'll proactively conduct financial reviews on customers in order to determine the appropriate action, this could include forbearance, negotiating settlements, repossession and potentially recommending legal action.

You'll support, were appropriate, customers in financial difficulties or vulnerable situations and ensure that those customers are being treated fairly and that we are facilitating the best outcome for them in line with FCA regulations and Novuna's core values.

Some of your key duties will include:

• Conduct the assessment of customer arrears, delivering a resolution to reach the best outcome for the customer and Novuna
• Use collection tools available (credit references agencies, tracing agents, financials, Asset registration databases)
• Gaining awareness of the financed asset by liaising with Novuna's Asset Management function to obtain valuations, recovery and remarketing costs
• Liaise and build proactive relationships with both internal and external stakeholders including Novuna's Recoveries, Asset Management, Enhanced Risk, Sales and Credit functions as well as supplier, brokers and Insolvency Practitioners