Senior Application Support Engineer

What does the role involve?

As part of the Applications Team, you will be managing various tasks which we will tailor to your strengths. You will be supporting the Development and Operations Team as well as coaching multiple colleagues to help grow their technical skills. Some key duties will be to provide 2nd/ 3rd-line support as well as monitoring and logging information to solve any priority incidents and application issues. Our main office for this role is located in Leeds, however, we are open to applications across all our locations: Leeds, Telford, Staines, Trowbridge, and Newbury. The standard working hours are from 8:15 - 17:15 with an earlier finish on the Friday. We work a hybrid model where you will be required to work from one of our locations once a week. 

Some of your key duties will include:

• Mentoring and coaching, the application support engineers and allocating tasks
• Identifying and monitoring the cause of incidences, following up with learning and improvement activities
• Sharing ideas and strategies for the continuous improvement of operations and software applications 
• Providing hands-on expertise on coding/scripting for purposes of automation, packaging of deployments and test execution
• Liaising with various teams to ensure that all incidents are documented and resolved