Risk Operations Team Manager job in Leeds

Job type Full time

Location: Leeds

__vacancyopjusttionswidget.opt-Department__ Risk & Compliance

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Do you have an interest in Risk? Are you an inspiring leader? Do you have a knack for spotting potential problems before they arise?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Consumer Finance, we provide fast, flexible finance solutions for some of the UK's biggest retail brands. Whether customers are buying furniture for their new home, an important piece of jewellery, or home electrical goods, we're passionate about delivering phenomenal customer experiences.

We're proud to be a Top 50 Inclusive employer. We're a signatory of the Women in Finance and the Race at Work Charter and we're Disability Confident Committed.

What does the role involve?

Reporting to the Financial Crime Manager you will be responsible for managing the workflow, allocating it, and ensuring the KPI's and SLA's are met for the Financial Crime Team. This is a hybrid role where there will be a minimum requirement to work from our Leeds office twice a week. Working hours include Monday - Thursday (8:45 - 17:15) with an early finish on a Friday. Weekend work includes Saturday (9:00-17:00) and Sunday (10:00-17:00) on rotation.

Some of your key duties will include:

Upskilling your team with 1-1s, performance reviews, ensuring daily operations are running smoothly
Working closely with the Underwriting Team and the Telephony Team within Risk Operations to reduce financial loss
Reviewing data to support fraud prevention by completing Root Cause Analysis and using MI to identify trends
Improving working practices and processes to deliver optimum services to ensure targets are met to the highest standard

What are we looking for?

You are passionate about coaching and supporting your colleagues to nurture their careers. You enjoy people management and are a creative thinker who likes to fact-find and identify patterns when things don't look right. You enjoy adapting your ways of working to ensure you can tailor your approach in a way that radiates positivity and a 'can do' attitude.

Also, we're looking for the following:

Knowledge of Underwriting and Fraud (nice to have)
Proficiency with Microsoft Excel
Ability to analyse data
Strong communication skills

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

Flexible hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Interested? Start your application today and see what Novuna can offer you.

Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.

We're Disability Confident Committed, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.

#LI-Hybrid

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Risk Operations Team Manager

This vacancy has expired

Job description

This vacancy has now expired. Please see similar roles below...

Want to know a little about us?

What does the role involve?

What are we looking for?

What can we offer you?

What's the next step?

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