Maintenance and Downtime Manager job in Trowbridge

Job type Full time

Location: Trowbridge

__vacancyopjusttionswidget.opt-Department__ Customer Service & Operations

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Are you an experienced people manager who is able to motivate and develop a team of fleet experts? Are you able to look at processes and service delivery and suggest improvements or new ways of working? Want to help us deliver and maintain phenomenal service to one of our biggest customers?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.

We're proud to be a Top 50 Inclusive employer, and we're number 15 in Glassdoor's Top 50 Employer list.

What does the role involve?

You will manage a dedicated service division for one of our largest customer fleets where we supply and build the new vehicles, support with all of the compliance of the existing fleet such as Service and MOT and where we will work hard to ensure that all downtime is kept to a minimum. It's a fast paced environment where you will receive communication with our customer via different routes such as through the phone, via email and also picking up calls that have come through to other call centre teams within the business.

Some of your key duties will include:

Acting as a point of escalation for any issues and complaints, ensuring an appropriate and timely response
Proactive management of suppliers to minimise maintenance expenditure and vehicle downtime
Identifying and implementing opportunities to work more efficiently, ensuring processes and procedures are well documented
Working with insights and reporting team to ensure appropriate measurements are in place to manage and improve departmental performance

What are we looking for?

You've already demonstrated your capabilities as a people manager and the challenge of looking at how we can improve service delivery excites you. You're passionate about delighting the customer and have the skills and knowledge to manage performance to make sure that happens.

Also, we're looking for the following:

Capable of managing and developing high performing teams
Strong technical automotive/leasing knowledge – you know what it takes to keep a commercial fleet operational
Strong communication and influencing skills
Good decision-making skills

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

Company car or cash alternative – with fantastic EV incentives
Flexible hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Interested? Start your application today and see what Novuna can offer you.

Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.

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Employee experience is our passion

Employee experience is our passion

Maintenance and Downtime Manager

This vacancy has expired

Job description

This vacancy has now expired. Please see similar roles below...

Want to know a little about us?

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What are we looking for?

What can we offer you?

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