Incident Management Controller job in Trowbridge

Job type Full time

Location: Trowbridge

__vacancyopjusttionswidget.opt-Department__ Customer Service & Operations

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Are you passionate about exceptional customer experiences? Do you have excellent organisation skills? Do you enjoy a fast paced and busy role?

If your answer is 'yes' to all of these, keep reading.

This role is a 6 month Fixed Term Contract

Want to know a little about us?

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.

We're proud to be a Top 50 Inclusive employer. We're a signatory of the Women in Finance and the Race at Work Charter and we're Disability Confident Committed.

What does the role involve?

You'll work as part of the Incident Management team and play an important part as the voice of the customers when their journey doesn't go to plan. When a vehicle experiences a breakdown it's your role to ensure our breakdown partners get the customer back on the road as soon as possible.

Once you have completed your induction and training in our Trowbridge office, you'll be able to work from home 3 days a week.

Some of your key duties will include:

Ensuring events are managed correctly to help the operational teams update the customer with the progress of their repairs
Investigating any service failing and helping to resolve customer complaints
Dealing with customers and suppliers regarding breakdowns and incidents
Supporting internal teams within operations with any breakdown-related queries

What are we looking for?

You're passionate about great customer service and thrive on helping get problems solved. You enjoy multitasking with a key eye for detail. You like to structure your day to be organised as well as work in a flexible way to prioritise tasks when required.

Also, we're looking for the following:

Ability to work on your own initiative
Solution-oriented, and able to think outside of the box
IT literate, Excel
Team player

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

A 10% guaranteed bonus at the end of your contract
Up to 10% employer pension contribution
Flexible hybrid working - free onsite parking on office days
25 days' holiday, plus bank holidays and the option to buy/sell 5 days

What's the next step?

Interested? Start your application today and see what Novuna can offer you.

Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.

We're Disability Confident Committed, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.

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Employee experience is our passion

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Incident Management Controller

This vacancy has expired

Job description

This vacancy has now expired. Please see similar roles below...

Want to know a little about us?

What does the role involve?

What are we looking for?

What can we offer you?

What's the next step?

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