Fleet Compliance Controller

Are you passionate about providing phenomenal customer service? Do you have a strong eye for detail? Are you keen to learn and develop new skills?

If your answer is 'yes' to all of these, keep reading.  

Want to know a little about us?

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow.  Which is why we're lighting the way in the electric vehicle revolution.  From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility. 

We're proud to be a Top 50 Inclusive employer. We're a signatory of the Women in Finance and the Race at Work Charter and we're Disability Confident Committed. 

What does the role involve?

As a Fleet Compliance Controller, you'll play a vital role in ensuring all our vehicles are safe and legally compliant by working closely with our customers, managing the process, and meeting the standards that our vehicles need to meet. You'll be interacting with customers, drivers, and suppliers to ensure vehicles undergo safety and compliance checks at the appropriate time.

You'll spend your initial onboarding period largely office based and then moving to our hybrid ways of working which is 2 days per week in the office.

Some of your key duties will include:

• Speaking with repairers, customers and internal stakeholders
• Scheduling and booking compliance events 
• Regular reporting and system navigation

What are we looking for?

You're enthusiastic and enjoy learning new things, whilst always ensuring you deliver great customer service. You're also well organised and have great attention to detail.

Also, we're looking for the following: 

• Good written and verbal communication skills
• IT literate, specifically in the use of Excel 
• Self-motivated and a desire to delight your customers
• Ability to work collaboratively with the rest of the team

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

• An annual bonus scheme of up to 13% of your salary
• Up to 10% employer pension contribution
• Flexible hybrid working - 2 days per week from our office in Trowbridge (free onsite parking / EV charging)
• Access to our car salary sacrifice scheme
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year