Driver Line Executive

What does the role involve?

You're a Driver Line Executive - but what does that mean? Our Driver Line Team are the first point of contact for our customers who notice a defect with their vehicle. Whether that's a company car driver who's headlight is out or a commercial van driver who's dashboard warning lights have come on - you're the person they call. You'll handle each call with professionalism, ensuring that the driver has their vehicle booked in for repair/investigation or, if needed, arranging for breakdown assistance.

Some of your key duties will include:

• Handling a high volume of inbound calls - averaging 50 per day
• Making contact with our garage network to book vehicles in for repair
• Monitoring our email mailbox and carrying out admin duties as required
• Arranging hire vehicles were appropriate for our customers

Our phone lines are open between 7am and 7pm and you'll work the following rotating shift patterns: 7am - 3:30pm, 8am - 4:30pm and 8:30am - 5pm. We anticipate you being more office based for your training period but once you're comfortable and up to speed our hybrid ways of working are for you to spend 2 days per week in the office.