Downtime Controller job in Trowbridge

Job type Full time

Location: Trowbridge

__vacancyopjusttionswidget.opt-Department__ Customer Service & Operations

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Jobs Posts Why us

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Are you passionate about customer service? Are you well organised with great attention to detail? Fancy helping us keep some of the UK's biggest vehicle fleets safely on the road?

Want to know a little about us?

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.

We're proud to be a Top 50 Inclusive employer, and we're number 15 in Glassdoor's Top 50 Employer list.

What does the role involve?

You will be involved in supporting our customers in keeping their vehicles on the road by ensuring minimal 'downtime'. This will involve managing our various fleets from HGVs, tanks, and trucks from their start-to-end journey. Attendance at the Trowbridge office is required a minimum of 2 days per week once you have fully completed your training. We currently have 2 vacancies open working for our different clients, for one of the positions you will work from Monday - to Friday from 8:30 to 17:00. Our second vacancy consists of an early, late shift with weekend work on a Saturday (on rotation).

Some of your key duties will include:

Organising any maintenance or repair work for scheduled or unscheduled work
Managing breakdowns and defects to ensure the vehicle is back on the road and processing recharges
Completing daily reports on bookings to track progress and updating our customers
Answering our customer calls and managing our shared inbox by responding to general enquiries

What are we looking for?

You've previously worked in a job that involves delivering excellent customer service and this comes naturally to you. You always adopt a can-do attitude and are confident in challenging where required to ensure the best possible outcome is received for the customer. You come with the ability to work on your own initiative as well as working as part of a team.

Also, we're looking for the following:

Strong communication skills, both written and verbal
Committed and relentless to see things through
Ability to deliver accurate work, with great attention to detail
Able to work well with ever-changing deadlines and remain calm under pressure

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

Flexible hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Interested? Start your application today and see what Novuna can offer you.

Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.

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Employee experience is our passion

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Downtime Controller

This vacancy has expired

Job description

This vacancy has now expired. Please see similar roles below...

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