Digital Onboarding Specialist job in Telford

Job type Full time

Location: Telford

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Do you want to be part of something new? Fancy the opportunity to learn and develop your digital skills? Are you a strong problem solver and able to think outside the box? Do you thrive within a fast-paced role, with a varied workload?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Business Cashflow, we help companies realise their ambitions through fast, flexible finance solutions. Our customers are incredibly diverse, from small family businesses to fast-growing start-ups.

We're proud to be a Top 50 Inclusive employer, and we're number 15 in Glassdoor's Top 50 Employer list.

What does the role involve?

A new and exciting opportunity has arisen to join our Change Team. Within this role, you will support our colleagues as they guide our customerswith their digital journey, by introducing them to our web-based services and providing technical assistance to maximise their benefit. Your core duty is to help with onboarding clients onto our digital platforms, acting as first point of contact in providing client support and overseeing maintenance of the systems, to ensure for a smooth customer experience. You will also help to build and refine the supporting business processes.

Our office is based in Telford but we're passionate about hybrid working, therefore we ask for you to be able to commute to our Telford office a minimum of 1 day per week.

Some of your key duties will include:

Introducing customers to our platforms and guiding them through the initial installation process
Full ownership of technical queries and liaising with third party providers
Optimising the performance of existing solutions and deploying new digital services where appropriate
Delivering high standards of customer care and creating a seamless onboarding experience for our customers
Closely liaising with internal stakeholders and providing support to our Relationship Managers and Sales team

What are we looking for?

We are searching for someone who enjoys working closely with systems and is keen to learn new skills and build on their knowledge. You can naturally prioritise your workload, and be able to take on new tasks in order of urgency whilst maintaining a strong eye for detail. And, you are able to identify process inefficiencies and recommend improvements to enhance the overall effectiveness and customer experience. The role is a great opportunity for someone who enjoys creatively tackling problems and enjoys putting their ideas into practice.

Also, we're looking for the following:

Willingness to grow and a strong desire to develop new digital skills
Ability to work on own initiative when required and comfortable making sound decisions
Ability to think operationally and work within a fast-paced, ever-changing environment

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

Flexible hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Interested? Start your application today and see what Novuna can offer you.

Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.

"Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can't consider any further applications, so please submit your application as soon as possible to avoid disappointment"

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Digital Onboarding Specialist

This vacancy has expired

Job description

This vacancy has now expired. Please see similar roles below...

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What are we looking for?

What can we offer you?

What's the next step?

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