Customer Service Operations Manager job in Newbury

Job type Full time

Location: Newbury

__vacancyopjusttionswidget.opt-Department__ Customer Service & Operations

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Are you a polished Customer Service Leader who is passionate about service standards? Do you always strive for better? Want to work for a Glassdoor top 50 employer?

If your answer is 'yes' to all of these, then we'd love to hear from you.

Want to know a little about us?

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.

We're proud to be a Top 50 Inclusive employer, and we're number 15 in Glassdoor's Top 50 Employer list.

What does the role involve?

In the last few years, our fleet size has seen record growth. We've won Leasing Company of the Year four years in a row and our most recent win is a Platinum Trusted Service Award from Feefo. As we continue to grow we want to maintain and build on our Customer First culture. In order to do this, we have a newly created role for a knowledgeable and passionate Customer Service Operations Manager to join our Customer Service leadership team.

Some of your key duties will include:

Day-to-day leadership of a team of 45 people including direct and indirect reports
Monitoring KPIs and customer feedback, and using the data to inform, develop and execute continuous improvements
Ensuring successful embedding and maintenance of our Customer First strategy
Taking a proactive approach to team engagement

What are we looking for?

You're a commercially aware Customer Service leader with significant experience of managing large, customer-focused teams. You're passionate about service standards and can inspire others with your vision. In addition, we're looking for the following skills and experience:

Managing customer service and complaints in a regulated environment
Strong relationship-building and influencing skills
Delivering service and process improvements
An understanding of leasing or automotive industries would be beneficial but is by no means essential

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

Company car or cash alternative – with fantastic EV incentives
Flexible hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Interested? Start your application today and see what Novuna can offer you.

Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.

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Employee experience is our passion

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Customer Service Operations Manager

This vacancy has expired

Job description

This vacancy has now expired. Please see similar roles below...

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What are we looking for?

What can we offer you?

What's the next step?

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