Customer Service Advisor - full training provided

Do you enjoy helping people? Are you passionate about phenomenal customer experiences?  Want to play a role in the electric vehicle revolution?

If your answer is 'yes' to all of these, keep reading.  

Want to know a little about us?  

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow.  Which is why we're lighting the way in the electric vehicle revolution.  From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility. 

We're proud to be a Top 50 Inclusive employer, and we're number 11 in Glassdoor's Top 50 Employer list. 

What does the role involve? 

Working as part of our Customer Service department, you'll receive industry-leading training through our Customer First programme and our accredited EV (electric vehicle) Academy. Working as part of a small team, you'll use your newly-gained knowledge and skills to delight customers whilst helping with a wide variety of queries and requests.  

Our office is based in Newbury but we're passionate about the benefits of hybrid working so you'll be able to work from home up to 3 days per week once you've completed your training. 

Some of your key duties will include:

• Interacting with customers by phone and email 
• Resolve customer queries where possible in the first call or email 
• Liaising with specialist teams where needed 

What are we looking for? 

You're passionate about delighting your customers and get a real kick out of providing a good service.  You've got an eye for detail and where possible, you enjoy taking ownership of queries to get them resolved.

Also, we're looking for the following: 

• Friendly and helpful telephone manner
• Good written and verbal communication skills
• IT literate and comfortable learning new systems and processes
• Able to work on your initiative

What can we offer you?  

At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

• Flexible hybrid working
• 25 days' holiday, with the option to buy/sell 5 days, plus bank holidays
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?  

Interested?  Start your application today and see what Novuna can offer you. 

Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.