Customer Experience Executive

Job type Full time

Location: Staines

__vacancyopjusttionswidget.opt-Department__ Customer Service & Operations

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Do you enjoy delivering exceptional customer experiences? Are you interested in how businesses finance their assets? Are you a natural collaborator and the ultimate team player?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Business Finance, we help companies realise their ambitions through flexible finance solutions. Our business customers are incredibly diverse, and our commitment to sustainability means we have a special interest in supporting companies that are building a better tomorrow.

We're proud to be a Top 50 Inclusive employer, and we're number 15 in Glassdoor's Top 50 Employer list.

What does the role involve?

As a Customer Experience Executive, you will join us in delivering a market leading customer experience. You will use your excellent administrative skills to support with transactional tasks and key activities. You will build relationships with key stakeholders and collaborate with the wider team to help drive forward improvements, whilst continuing to uphold and deliver a fantastic customer journey. You will be working as part of a friendly and supportive team, using your knowledge and skills to delight customers whilst helping with a wide variety of queries and requests.

For this role we are looking for someone who is able to commute to the Staines office Monday - Friday.

Some of your key duties will include:

Interacting with customers via email and occasional calls
Work collaboratively with the team to ensure fair customer outcomes
Completion of transactional tasks accurately and within required timeframes
Ensure system data and client information is accurately maintained, and work with colleagues to deliver a seamless service

What are we looking for?

We are looking for an enthusiastic individual to join the team with a willingness and desire to learn. You are a customer experience pioneer, and therefore being a good listener and communicator comes naturally to you. You are commited to ensuring our customers receive an excellent level of service at all times and adopt a positive can-do attitude.

Also, we're looking for the following:

Customer-centric with the ability to listen and advise
Excellent written and verbal communication skills
IT literate and comfortable learning new systems and processes
Ability to work on your own initiative in addition to being a key team player

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

Flexible hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Interested? Start your application today and see what Novuna can offer you.

Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.

Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can't consider any further applications, so please submit your application as soon as possible to avoid disappointment.

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Employee experience is our passion

Employee experience is our passion

Customer Experience Executive

This vacancy has expired

Job description

This vacancy has now expired. Please see similar roles below...

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What are we looking for?

What can we offer you?

What's the next step?

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