Broker Support Executive

What does the role involve?

As a Broker Support Executive, you will play a pivotal role in supporting the New Business customer journey.

Reporting directly into the Customer Experience Manager, you will collaborate closely with our sales team, brokers, and the wider business to ensure brokers receive a market leading experience. You will be responsible for providing administration support for the sales team and account managers as well as supporting ongoing relationships with brokers to see through deals, acting as the first point of contact for any queries.

Attendance of the Staines office will be required for the first 6 weeks to ensure for robust training and to allow you to get to grips with the ethos of Novuna and how we work. Following initial training, the role will then adapt a hybrid approach with a minimum of 3 days per week in the office. 

Some of your key duties will include:

• Engage in frequent liaisons with brokers, assisting with any broker-related issues via email and telephone
• Provide solutions and guidance, always acting as the first point of contact to brokers
• Maintain and organically grow relationships with brokers
• Liaise with internal stakeholders to provide efficient support to account managers daily