Assistant Relationship Manager job in Telford

Job type Full time

Location: Telford

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Jobs Posts Why us

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Are you passionate about delivering positive customer experiences? Do you enjoy building relationships both internally and externally? Want variety in your work?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Business Cashflow, we help companies realise their ambitions through fast, flexible finance solutions. Our customers are incredibly diverse, from small family businesses to fast-growing start-ups.

We're proud to be a Top 50 Inclusive employer, and we're number 15 in Glassdoor's Top 50 Employer list.

What does the role involve?

This is a great opportunity if you're looking for a career in Relationship/Account Management, as you'll work closely with the relationship managers and manage a caseload of accounts to support the business growth. At the same time as maintaining the relationships and assisting Clients with their day-to-day requirements, you'll also ensure the security of our lending and identify discrepancies to client accounts whilst keeping a consistent high-quality service throughout.

Some of your key duties will include:

Liaising with clients, keeping them up to date with any actions taken and issues arising on their accounts
Support the Relationship managers and surrounding departments with account reviews
Act as a point of escalation to ensure a resolution can be implemented
Carry out admin tasks and be there to answer any client queries

What are we looking for?

Knowledge within the Financial Services or Banking sector would be highly appealing, however your hunger to learn and develop is key. You're eager to deliver the best outcome in your service, whilst being a tenacious problem-solver who can think quickly on your feet.

Also, we're looking for the following:

Inquisitive mindset with great attention to detail
Able to negotiate with clients whilst maintaining professionalism
Organised and can manage a varied workload
Excellent communication skills - both verbal and written

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

Flexible hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Interested? Start your application today and see what Novuna can offer you.

Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.

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Employee experience is our passion

Employee experience is our passion

Assistant Relationship Manager

This vacancy has expired

Job description

This vacancy has now expired. Please see similar roles below...

What does the role involve?

What are we looking for?

What can we offer you?

What's the next step?

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