Do you love turning customer insight into meaningful change? Are you passionate about improving customer experiences and seeing your ideas make a real difference? Do you enjoy bringing people together, influencing decisions, and driving initiatives from concept through to delivery?
If your answer is 'yes' then keep reading.
At Novuna, we care about building a better tomorrow. With a focus on sustainability and a passion for delivering exceptional customer experiences, we provide consumers and businesses with the capital they need to realise their ambitions. Like any successful business, our corporate functions are essential to keeping the organisation running smoothly, with each team playing a key role in helping us achieve our goals and serve our customers.
This is an exciting opportunity to join our Customer Experience team and play a key role in shaping how our customers interact with Novuna.
Working at the heart of our customer strategy, you'll help transform insight into action, champion improvements that matter, and influence decisions that enhance both customer outcomes and business performance.
Reporting to our Head of Customer Experience Insight, you'll lead initiatives that make a tangible difference to our customers' journeys. You'll work closely with colleagues across the business, bringing people together around a shared vision and driving positive change through collaboration, innovation and continuous improvement.
Some you'll also:
You're someone who genuinely cares about customers and is motivated by improving experiences, solving problems and delivering positive outcomes.
You'll combine strategic thinking with a practical approach, enjoying the challenge of turning ideas into reality. You know how to influence others, build strong relationships and bring people with you on a journey of change.
You'll also have strong knowledge of the vehicle and automotive industry, with an understanding of the customer journey and the opportunities to improve it. Most importantly, you'll be excited by the opportunity to make a lasting impact in a business that's constantly evolving.
You'll be a great fit if you:
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our offer to you includes:
At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
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