Do you have experience as a Service Advisor, Warranty Administrator, Workshop Controller, or in a similar automotive-based role? If not, do you have strong transferable skills gained from a fast-paced customer service or administration environment? Does a role that combines customer interaction, administration, and problem-solving sound like a good fit for your skills and personality?
If your answer is 'yes' then keep reading.
From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions we're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.
You'll be responsible for reviewing and authorising vehicle maintenance and repair requests, ensuring costs are accurate, justified, and in line with agreed supplier arrangements. Using your strong negotiation skills, you'll work with repairers to challenge costs where appropriate and help drive value for both our customers and the business.
This is a hybrid role, with 50% office attendance at Trowbridge. You'll work Monday–Friday, 8.30am - 5pm.
You'll also:
You are a proactive, customer-focused problem-solver who thrives in a fast-paced environment and takes pride in delivering excellent service. You're able to think on your feet, make timely and sound decisions, and ensure customers are always well supported. You bring strong communication and negotiation skills, commercial awareness, and the ability to build positive relationships with customers, suppliers, and colleagues while consistently driving efficient and effective outcomes.
You'll be a great fit if you:
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our offer to you includes:
At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
#LI-Hybrid
At Novuna, you’ll find a supportive, inclusive culture where people are encouraged to be themselves and do their best work. We offer real opportunities to learn and grow, the freedom to make a difference, and the time and trust you need to shine — all while being part of a business that genuinely cares about its people and its impact.
But don't just take our word for it. Hear from our colleagues on why they love working at Novuna.
Apply for the role via careers.novuna.co.uk
If you match the role criteria we'll contact you for a telephone interview.
We’ll carry out a face to face or online interview (and we may request a second interview if the role you're applying for is a more specialist role).
We’ll contact you with feedback, and maybe even a job offer.
Check out our FAQs for more information about interviewing at Novuna
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