Are you passionate about delivering exceptional customer experiences and resolving complaints fairly? Do you have a natural curiosity for uncovering what went wrong and the confidence to make sound decisions? Are you an empathetic communicator who thrives on speaking with people and finding solutions?
If your answer is 'yes' then keep reading.
From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.
As part of our small, friendly, and collaborative team, you'll take ownership of escalated customer complaints that couldn't be resolved at first contact. Your role will involve investigating each case thoroughly—reviewing records, speaking with customers, and collaborating with internal teams to uncover what happened and reach the right outcome.
You'll begin with a month of in-person training at our Newbury office to immerse yourself in our values and ways of working. After that, you'll transition to a hybrid working model with a minimum of 3 office days per week.
You'll also:
You've got a real passion for customer service, have a strong sense of fair play and enjoy solving problems. While experience in a regulated environment is a plus, it's not essential—we're more interested in your ability to understand customer needs and apply sound judgment in a structured, compliant way. You'll also need to be confident and empathetic in your communication—whether over the phone or in writing—and be able to explain decisions clearly and compassionately.
You'll be a great fit if you:
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our offer to you includes:
At Novuna, we're a Disability Confident Committed employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
#LI-Hybrid
At Novuna, you’ll find a supportive, inclusive culture where people are encouraged to be themselves and do their best work. We offer real opportunities to learn and grow, the freedom to make a difference, and the time and trust you need to shine — all while being part of a business that genuinely cares about its people and its impact.
But don't just take our word for it. Hear from our colleagues on why they love working at Novuna.
Apply for the role via careers.novuna.co.uk
If you match the role criteria we'll contact you for a telephone interview.
We’ll carry out a face to face or online interview (and we may request a second interview if the role you're applying for is a more specialist role).
We’ll contact you with feedback, and maybe even a job offer.
Check out our FAQs for more information about interviewing at Novuna
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