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Customer Service & Operations

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Customer Service & Operations

At Novuna, everything begins and ends with the customer. Our Customer Service & Operations teams are the ones making sure we deliver phenomenal customer experiences.

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Corporate Functions

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Corporate Functions

Like every large business, we have a number of corporate functions that play a vital role in keeping the business running smoothly. Read on for an overview of some of those functions.

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Change & Innovation

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Change & Innovation

With Pioneering Spirit as one of our core values, change is continuous at Novuna. From digital system implementations through to new products & innovations, there’s plenty to keep you interested.

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Data & Technology

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Data & Technology

Like most modern businesses, we use data to inform good decision-making. Our data analysis and insights equip us with the facts, figures and statistics we need to enable us to drive solutions forward and identify new opportunities along the way.

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Sales

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Sales

As with every growing business, our Sales & Marketing teams play a vital role in growing our customer base as well as maintaining relationships with existing customers to ensure we retain them.

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Leadership

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Leadership

Every great team needs a capable leader, to make sure our people have all the ingredients they need to be successful.

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Risk & Compliance

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Risk & Compliance

Our Risk & Compliance teams play a vital role in ensuring we comply with regulatory requirements as well as keeping our customers safe and treated fairly.

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Automotive

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Automotive

With over 100,000 vehicles in our fleet, our in-house technical experts help us to manage and maintain our customers’ vehicles efficiently whilst leading the way to carbon-zero.

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Creating opportunities for all our people to fulfil their potential

At Novuna, we believe our business is about our people. But don't just take our word for it. Hear why our colleagues think Novuna is a great place to work below.

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Why work for us


When you join Novuna, you become part of our caring, collaborative family. We're proud to be a Top 50 Inclusive employer. We're a signatory of the Women in Finance and the Race at Work Charter and we're Disability Confident Committed. This reflects our culture of decency, unity and sincere commitment to employees.

At Novuna, we believe anyone can make meaningful improvements in financial services. Together, we work to make that a reality for our customers, while also enabling your career growth and wellbeing. Our people describe a friendly atmosphere where colleagues genuinely support one another and live our values of harmony, sincerity and pioneering spirit.

Why Novuna

What we offer

At Novuna, we invest in our people through competitive pay, bonuses, tailored benefits, and recognition. We also provide hands-on learning via our graduate program and apprenticeships. 

We aim to support professional growth by giving challenging work, mentoring, and an engaging environment.

Employees can access resources to help them perform their best through ongoing development. Discover more about how we support and reward our team to thrive personally and professionally.

Awards & Charterships

 
Find us on Glassdoor.
 
 

From the blog

Black History Month 2024: Celebrating cultural differences

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Company Update

Content Type

Blog

Publish date

10/31/2024

Summary

As black history month draws to a close, we wanted to share a wide-ranging conversation between Novuna Consumer Finance Colleagues Taiwo and Ekaette, both originally from Nigeria, about black culture,

Teaser

This Black History Month we're amplifying voices from the black community. Hear from our colleagues Taiwo, Ekaette and Teza about black culture, the differences between Nigeria, Zambia and the UK and settling the debate on who has the best jolof rice.

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Adam Hillier

by

Adam Hillier

Adam Hillier

by

Adam Hillier

Growth Through our Colleague Communities: Alternative Professional and Personal Development Pathway

Teaser

Diversity & Inclusion

Content Type

Blog

Publish date

07/22/2024

Summary

At Novuna, we believe empowering our employees goes beyond providing opportunities for career advancement—it involves giving them a voice and a platform to grow. Our colleague communities, such as Gen

Teaser

Explore how Novuna’s colleague communities foster personal and professional growth, helping employees develop new skills, take on challenges, and build supportive networks.

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Adam Hillier

by

Adam Hillier

Adam Hillier

by

Adam Hillier

From University to Novuna: A Graduate's Transition Guide

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Behind the Scenes

Content Type

Blog

Publish date

06/26/2024

Summary

Transitioning from university to a professional role can be both exciting and a daunting thought. So who better to give you some tips than someone who's been through our graduate program.

Teaser

Transitioning from university to a professional role can be both exciting and a daunting thought. So who better to give you some tips than someone who's been through our graduate program.

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Adam Hillier

by

Adam Hillier

Adam Hillier

by

Adam Hillier

Be Proud, Be You: Celebrating LGBTQ+ Voices at Novuna

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Colleague Spotlight

Content Type

Blog

Publish date

06/07/2024

Summary

This Pride Month, we're celebrating the importance of bringing your full, authentic self to the workplace. DevOps Lead for Group IT and co-lead of our PRISM LGBTQ+ colleague network, Adam

Teaser

This Pride month, Novuna celebrates the importance of bringing your full, authentic self to work. Hear from Adam Murgatroyd, DevOps Lead and LGBTQ+ employee network co-lead, about his powerful journey and Novuna's commitment to diversity and inclusion.

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Adam Hillier

by

Adam Hillier

Adam Hillier

by

Adam Hillier

Muay Thai to Novuna: Joshua Nowell's Novuna Story

Teaser

My Novuna Story

Content Type

Blog

Publish date

04/15/2024

Summary

Our latest 'My Novuna Story' feature comes from Operational Trainer, Joshua Nowell. Joshua has used his passion and principles of Muay Thai kickboxing to support his growth at Novuna. Josh

Teaser

Joshua Nowell's passion for Muay Thai kickboxing fueled his remarkable rise at Novuna. Discover how the discipline and teamwork he developed in the Thai boxing gym drove his exceptional career trajectory.

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Adam Hillier

by

Adam Hillier

Adam Hillier

by

Adam Hillier

Year in Review: Novuna's Colleague Communities Journey of Progress

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Diversity & Inclusion

Content Type

Blog

Publish date

03/01/2024

Summary

Our communities have become fundamental pillars of support, driving significant benefits for our business. Run by our colleagues, for our colleagues, they work with our Diversity Leadershi

Teaser

Our communities have become fundamental pillars of support, driving significant benefits for our business. Run by our colleagues, for our colleagues we look back at the impact our communities have had on our business over the past 12 months, from fostering collaboration and sparking innovation to enhancing allyship and wellbeing,

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Adam Hillier

by

Adam Hillier

Adam Hillier

by

Adam Hillier

The Power of Our Values: Harmony, Sincerity, and Pioneering Spirit

Teaser

Culture & Values

Content Type

Blog

Publish date

02/23/2024

Summary

For over 40 years, Novuna has provided customers with outstanding experiences while enabling our people to be the best they can be. This all comes from the foundations that our core values

Teaser

For over 40 years, Novuna has provided customers with outstanding experiences while enabling our people to be the best they can be. This all comes from the foundations that our core values have set.

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Adam Hillier

by

Adam Hillier

Adam Hillier

by

Adam Hillier

Novuna Unveils Recite Me Accessibility Tool for Career Site

Teaser

Company Update

Content Type

Announcement

Publish date

02/14/2024

Summary

Novuna is proud to announce the integration of Recite Me accessibility and language tools on its career website. This initiative aims to ensure that all candidates can access online co

Teaser

Novuna is proud to announce the integration of Recite Me accessibility and language tools on its career website. This initiative aims to ensure that all candidates can access online content and services seamlessly, tailored to their preferences.

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Adam Hillier

by

Adam Hillier

Adam Hillier

by

Adam Hillier

Overcoming Challenges to Support Continuous Learning in Sales - Chris Powell's Novuna Story

Teaser

My Novuna Story

Content Type

Blog

Publish date

01/09/2024

Summary

Our second 'My Novuna Story' feature comes from Deputy Head of Sales Business Finance, Chris Powell. He explores the opportunities to learn and the challenges he faced so far in his time a

Teaser

Chris Powell reflects on embracing new challenges, overcoming difficulties, and continuous learning and growth during his 5 year career at Novuna Business Finance.

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Adam Hillier

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Adam Hillier

Adam Hillier

by

Adam Hillier

Novuna Ranks 14th on the 2023 Inclusive Top 50 UK Employers List

Teaser

Company Update

Content Type

Blog

Publish date

12/07/2023

Summary

We are thrilled to announce that Novuna has been ranked 14th on the 2023 Inclusive Top 50 UK Employers list (IT50).    This marks the fourth year in a row that Novuna has been featured o

Teaser

This marks the fourth year in a row that Novuna has been featured on the list, and our placement of 14th is a significant improvement from last year's 37th position, and a remarkable leap from our first time on the index in 2020 when we ranked 43rd. Compiled by Inclusive Companies, the IT50 assesses all aspects of diversity, including age, culture, disability, ethnicity, gender, LGBTQ+ and religion.

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Adam Hillier

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Adam Hillier

Adam Hillier

by

Adam Hillier

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