Do you enjoy turning data into smart, actionable workforce plans? Can you balance customer demand, service levels, and resource efficiency in a fast-paced environment? Are you confident using forecasting and scheduling tools to drive performance and improve customer outcomes?
If your answer is 'yes' then keep reading.
Working with over 3,000 leading retailers trust us to provide fast, flexible and responsible finance solutions for their customers. At Novuna Consumer Finance, we offer finance for lots of life's key purchases, including home furnishings and improvements, special jewellery, leisure services, healthcare, as well as electronics and appliances.
12 Month Fixed Term contract working closely with the Reporting and MI Manager, you'll use Business Intelligence to forecast operational performance and plan resource allocation effectively. You'll play a key role in ensuring Service SLAs are met and exceeded, while balancing resource efficiency, cost control, and regulatory requirements to support Novuna's commitment to delivering an outstanding customer experience.
You'll also:
We're looking for someone with proven experience as a Resource Planner, who has a strong analytical mindset and takes a data-driven approach to workforce management. You'll have hands-on experience using tools such as EWFM (or similar) to forecast workloads, plan resource requirements, and optimise schedules to meet service demand.
You'll be confident interpreting performance data, spotting trends, and making informed decisions that balance customer experience, operational efficiency, and cost control. Strong communication and stakeholder management skills are key, as you'll work closely with operational teams to adapt plans, respond to changing demands, and consistently deliver against SLA targets while supporting regulatory requirements.
You'll be a great fit if you:
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our offer to you includes:
At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
#LI-Hybrid
At Novuna, you’ll find a supportive, inclusive culture where people are encouraged to be themselves and do their best work. We offer real opportunities to learn and grow, the freedom to make a difference, and the time and trust you need to shine — all while being part of a business that genuinely cares about its people and its impact.
But don't just take our word for it. Hear from our colleagues on why they love working at Novuna.
Apply for the role via careers.novuna.co.uk
If you match the role criteria we'll contact you for a telephone interview.
We’ll carry out a face to face or online interview (and we may request a second interview if the role you're applying for is a more specialist role).
We’ll contact you with feedback, and maybe even a job offer.
Check out our FAQs for more information about interviewing at Novuna
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