Are you someone who enjoys customer service and making a great first impression? Do you thrive on staying organised, proactive, and getting things done? Are you a natural relationship-builder who enjoys connecting with people at all levels?

If your answer is 'yes' then keep reading.  

Who we are.

From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification.  From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you'll do.

This role is part-time, working 25 hours per week across five days. The working hours are 08:00–13:00, Monday to Friday.  Due to the nature of the role it is not suitable for hybrid working.

Reporting to the Vehicle Solutions Facilities Manager, this role plays a key part within the Reception & Facilities team, acting as the first point of contact for all Novuna Vehicle Solutions visitors. You will deliver a warm, professional welcome and provide a consistently high level of service to both internal and external customers.

You'll also:

• Deliver a professional front-of-house experience, including greeting visitors, handling calls with excellent customer service, and maintaining a welcoming reception environment
• Manage facilities and site standards, ensuring cleanliness, tidiness, security (CCTV/access control), and overall professional appearance across the Trowbridge site
• Provide comprehensive administrative and operational support, including meeting room management, group travel and accommodation bookings, post courier services, and ordering supplies
• Support colleagues and visitors with practical services, including desk and parking bookings and EV charging assistance

What you'll bring.

You'll be friendly, approachable and passionate about delivering a great customer experience, creating a warm first impression for every visitor. Organised and proactive, you'll confidently manage a varied workload, build strong relationships and maintain high standards. You'll take pride in keeping everything running smoothly and ensuring a professional, well-presented environment at all times.

You'll be a great fit if you have

• Strong collaboration skills and experience working effectively with colleagues and stakeholders, including suppliers
• Excellent communication skills, both verbal and written, with confidence engaging customers and clients at all levels (face-to-face, email, and telephone)
• Proactive and organised approach, with strong prioritisation and time management skills, and the confidence to use initiative
• At least 2 years' experience of facilities, reception/ customer facing role and administrative processes, with proficiency in Microsoft Office and a focus on following structured processes and thinking creatively where needed

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

• An excellent bonus scheme
• 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being Yourself.

At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

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