Are you passionate about delivering phenomenal customer experiences and want to make a difference where you work?
Then keep reading.
From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.
In this part time, fixed term role you will report to our Driver line Team Leader and be part of the team who are the first point of contact for our customers who notice a defect with their vehicle. Whether that's a company car driver who's headlight is out or a commercial van driver who's dashboard warning lights have come on - you're the person they call. You'll be ensuring that the driver has their vehicle booked in for repair/investigation or, if needed, arranging for breakdown assistance quickly and professionally.
This role is 18 hours per week over 4 days and is fixed for 3 months.
We operate a hybrid working approach whereby after an initial training period spent full time in the office, attendance of the Trowbridge office is a minimum of 2 days per week (one of these must be a Wednesday)
You'll also:
You'll have previous customer service experience as well as enjoy being on the phone and confident with both inbound and outbound calls. Your excellent communication skills and customer centric mindset will see you go above and beyond to keep our customers on the road.
You'll be a great fit if you:
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our offer to you includes:
At Novuna, we're a Disability Confident Committed employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
#LI-Hybrid
At Novuna, you’ll find a supportive, inclusive culture where people are encouraged to be themselves and do their best work. We offer real opportunities to learn and grow, the freedom to make a difference, and the time and trust you need to shine — all while being part of a business that genuinely cares about its people and its impact.
But don't just take our word for it. Hear from our colleagues on why they love working at Novuna.
Apply for the role via careers.novuna.co.uk
If you match the role criteria we'll contact you for a telephone interview.
We’ll carry out a face to face or online interview (and we may request a second interview if the role you're applying for is a more specialist role).
We’ll contact you with feedback, and maybe even a job offer.
Check out our FAQs for more information about interviewing at Novuna
We use cookies to make your experience better.
Cookies help us show you relevant content, like job suggestions, and understand how people use our site.
By clicking "I Accept", you’re happy for us to use cookies.
If you choose "I Do Not Accept", some features might not work as well.
You can manage your cookie preferences anytime by clicking Manage Cookies in the footer.
These cookies are needed to run our website, to keep it secure, and to obey regulations that apply to us.
These cookies tell us how customers use our website. We study and profile this data to help us improve our products and performance.