Are you passionate about delivering exceptional customer experiences? Do you enjoy connecting with customers over the phone and helping them solve problems? Excited to play a part in supporting our customers toward carbon-free driving?
If your answer is 'yes' then keep reading.
From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.
You'll join our Customer Service Team as the first point of contact for our vehicle leasing customers. Using your excellent customer service skills, you'll handle queries over the phone and by email, helping to resolve issues quickly and professionally. We provide full on-the-job training, along with access to industry-leading learning programs. Once fully trained, you'll use your knowledge and skills to delight customers while managing a wide variety of queries and requests.
You'll spend the first 3–4 weeks in the Newbury office for comprehensive training and to get familiar with Novuna's culture and processes. Afterward, the role will move to a hybrid model, with at least three days per week in the office.
You'll also:
You're passionate about delighting your customers and get a real kick out of providing a good service. You've got an eye for detail and where possible, you enjoy taking ownership of queries to ensure they are resolved efficiently.
You'll be a great fit if you have:
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our offer to you includes:
At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
#LI-Hybrid
At Novuna, everything begins and ends with the customer. Our Customer Service & Operations teams are the ones making sure we deliver phenomenal customer experiences. In a diverse business like ours, there are many roles in Customer Service & Operations, with each division having unique customer needs.
But don't just take our word for it. Hear from our amazing colleagues on why they love working at Novuna.
Apply for the role via Novuna.co.uk
Record a video interview. This allows us to get to know you better and see how you communicate and present yourself. Take your time to answer clearly and authentically.
If successful, you’ll be invited to a Teams or face-to-face interview.
We’ll contact you with feedback, and maybe even a job offer.
Check out our FAQs for more information about interviewing at Novuna
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