Are you someone who thrives on solving problems? Do you enjoy finding the right solution for every customer? Does staying calm, spotting the details, and planning ahead come naturally to you?

Please note, this is a 12-month fixed term contract.

Who we are

From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands, at Novuna Vehicle Solutions we're guiding the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you'll do

In this role, you'll be responsible for making sure pool vehicles are reconditioned and refurbished to a high standard before they go back to drivers or get used again by customers. You'll manage supplier performance, keep costs under control and help solve any issues that come up along the way.

We operate a hyrbid working model of 50% attendance at our Trowbridge office. Please expect that during training the requirement to get in the office may increase. 

You'll also:

• Oversee vehicle off-road (VOR) management and hold suppliers to agreed service levels
• Communicate with customers to get authorisation and explain technical details in a clear, friendly way
• Support any customer queries, complaints or challenges with a solutions-focused approach
• Use Excel to build reports and help shape future vehicle planning

What you'll bring

You'll be a brilliant listener with a thoughtful, organised approach. We're looking for someone who's friendly and keen to build trusted relationships with customers and colleagues. You'll be skilled at putting yourself in someone else's shoes and finding creative, cost-effective solutions.  

You'll be calm under pressure, excellent at planning ahead and comfortable working with data. Most of your day will be email-based, so strong written skills are important. A good eye for detail and the ability to stay on top of multiple tasks will help you succeed here.

You'll be a great fit if you:

• Have a background in customer service or a similar support role
• Have excellent attention to detail and love staying organised
• Are confident using Excel to create reports and analyse information
• Like collaborating with others to achieve the best outcome for customers

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

• An excellent bonus scheme
• Hybrid working
• 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being yourself

At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

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