Excited by the power of technology to simplify, improve and innovate? Love turning great ideas into smarter digital experiences? Ready to redefine the vehicle leasing experience for thousands of customers and play a key role in shaping a customer-first strategy that drives real impact?
If your answer is 'yes' then, keep reading.
From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.
You'll join our Customer Experience team at Novuna Vehicle Solutions, where you'll play a pivotal role in shaping how customers experience our brand. Working at the heart of our customer strategy, you'll turn insight into action, drive meaningful improvements, and help deliver outstanding customer outcomes while supporting commercial success.
Reporting to our Head of Customer Experience Insight, you'll influence strategy, lead change, and champion initiatives that enhance the customer experience. Managing a team of two, you'll work closely with colleagues, suppliers and stakeholders across multiple locations to drive progress and deliver results.
You'll also:
You're passionate about creating exceptional customer experiences and driven by the opportunity to make a real impact. Combining strategic thinking with a customer-first mindset, you can turn insight into action and identify opportunities that deliver meaningful improvements.
A natural collaborator and influencer, you're confident building relationships with senior stakeholders, bringing people together around a shared vision and driving positive change across the organisation. You thrive in a fast-paced environment, balancing big-picture thinking with a practical focus on delivery, outcomes and continuous improvement.
You'll be a great fit if you:
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our offer to you includes:
At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
#LI-Hybrid
At Novuna, you’ll find a supportive, inclusive culture where people are encouraged to be themselves and do their best work. We offer real opportunities to learn and grow, the freedom to make a difference, and the time and trust you need to shine — all while being part of a business that genuinely cares about its people and its impact.
But don't just take our word for it. Hear from our colleagues on why they love working at Novuna.
Apply for the role via careers.novuna.co.uk
If you match the role criteria we'll contact you for a telephone interview.
We’ll carry out a face to face or online interview (and we may request a second interview if the role you're applying for is a more specialist role).
We’ll contact you with feedback, and maybe even a job offer.
Check out our FAQs for more information about interviewing at Novuna
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