Looking for a customer service role with no evenings or weekends? Do you take pride in going the extra mile to resolve customer queries? If you enjoy keeping things organised, handling admin tasks, and creating insightful reports, this could be the perfect opportunity for you!
If your answer is 'yes' then keep reading.
From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.
As part of our Customer Service Team, you'll support our SME reporting function by producing accurate reports and maintaining accurate customer documentation. You'll primarily handle customer queries via email, with occasional inbound calls, while also providing essential administrative support.
During your initial training period, you'll be based full-time in the office. Once completed, you'll work from our Newbury office three days per week.
You'll also:
You're passionate about creating positive customer experiences and take pride in delivering excellent service. You have strong verbal and written communication skills, a keen eye for detail, and enjoy taking ownership of customer queries through to resolution.
You'll be a great fit if you:
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our offer to you includes:
At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
#LI-Hybrid
At Novuna, everything begins and ends with the customer. Our Customer Service & Operations teams are the ones making sure we deliver phenomenal customer experiences. In a diverse business like ours, there are many roles in Customer Service & Operations, with each division having unique customer needs.
But don't just take our word for it. Hear from our amazing colleagues on why they love working at Novuna.
Apply for the role via Novuna.co.uk
Record a video interview. This allows us to get to know you better and see how you communicate and present yourself. Take your time to answer clearly and authentically.
If successful, you’ll be invited to a Teams or face-to-face interview.
We’ll contact you with feedback, and maybe even a job offer.
Check out our FAQs for more information about interviewing at Novuna
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