Do you have experience in a contact centre, call centre or busy customer service environment? Are you confident handling a high volume of inbound and outbound calls while delivering outstanding service?
If you enjoy helping customers, thrive in a fast-paced environment and can stay calm under pressure, we'd love to hear from you.
Please note, we have both a permanent opportunity and a 12-month fixed-term contract available.
At Novuna Vehicle Solutions, we're in an exciting phase of growth. As one of the UK's largest leasing companies, we support customers with the vehicles, funding, infrastructure and fleet management expertise they need to keep moving. We work across a diverse portfolio, from company car and salary sacrifice schemes through to complex, multi-asset fleets across cars, vans, HGVs and specialist assets. We also support personal leasing and SME customers through our established broker and dealer channels. With a 4.9 Trustpilot score and Distinction accreditation from The Institute of Customer Service, our Customer First culture is at the heart of how we help customers take control of today's fleet challenges while preparing for the future.
What you'll do.
Reporting to the Driverline Team Leader, you'll be the first point of contact for drivers who need support with vehicle repairs, breakdowns and maintenance issues. No two calls are the same. One minute you could be helping a company car driver with a warning light on their dashboard, the next you'll be arranging urgent assistance for a commercial vehicle that's broken down. This is a busy, customer-focused role where you'll spend a significant part of your day speaking with customers, garages and suppliers to keep vehicles on the road and minimise disruption.
This is a hybrid role requiring 50% attendance at our Trowbridge office.
You'll also:
You'll be a great fit if you are:
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our offer to you includes:
At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
#LI-Hybrid
At Novuna, you’ll find a supportive, inclusive culture where people are encouraged to be themselves and do their best work. We offer real opportunities to learn and grow, the freedom to make a difference, and the time and trust you need to shine — all while being part of a business that genuinely cares about its people and its impact.
But don't just take our word for it. Hear from our colleagues on why they love working at Novuna.
Apply for the role via careers.novuna.co.uk
If you match the role criteria we'll contact you for a telephone interview.
We’ll carry out a face to face or online interview (and we may request a second interview if the role you're applying for is a more specialist role).
We’ll contact you with feedback, and maybe even a job offer.
Check out our FAQs for more information about interviewing at Novuna
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