Do you enjoy delivering exceptional customer experiences? Are you interested in finding out how businesses finance their assets? Looking for somewhere you can develop in your career?
If your answer is 'yes' then keep reading.
At Novuna Business Finance, we operate across various business sectors, we have many products available for customers, intermediaries and smaller asset finance funders. Our flexible, tailored funding solutions help businesses purchase equipment and stock, invest in new technology, and invest in growth plans. We also support manufacturers and dealerships by offering flexible funding solutions to their customers.
You'll join us in delivering a market leading customer experience using your excellent communication skills to resolve things fairly and appropriately. You will build relationships with key stakeholders and collaborate with the wider team to help drive forward improvements, whilst continuing to uphold and deliver a fantastic customer journey. You will be working as part of a friendly and supportive team, using your knowledge and skills to delight customers whilst helping with a wide variety of queries and requests.
Attendance of the Staines office will be required for the first 3 months to ensure for robust training and to allow you to get to grips with the ethos of Novuna and how we work. Following initial training, the role will then adapt a hybrid approach with a minimum of 3 days per week in the office. Working hours are from 8:45 to 17:15 with an early finish on Fridays at 16:45. There will be the requirement to work one late shift till 18:00 every 12 weeks.
You'll also:
You'll be an enthusiastic individual with a willingness and desire to learn. You are a customer experience pioneer, and therefore being a good listener and communicator comes naturally to you. You are committed to ensuring our customers receive an excellent level of service at all times and adopt a positive can-do attitude.
You'll be a great fit if you:
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our offer to you includes:
At Novuna, we're a Disability Confident Committed employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
#LI-Hybrid
At Novuna, everything begins and ends with the customer. Our Customer Service & Operations teams are the ones making sure we deliver phenomenal customer experiences. In a diverse business like ours, there are many roles in Customer Service & Operations, with each division having unique customer needs.
We think it's a great place to work. But don't just take our word for it, hear from our amazing colleagues on what they love about working at Novuna.
Step 1:
Apply for the role via careers.novuna.co.uk. Make sure your application highlights your skills and experience relevant to the role.
Step 2:
Complete video questions. This gives a chance to get to know you better. Answer clearly and honestly.
Step 3:
If you progress to the next stage, you'll be invited to a face-to-face interview in our Staines office.
Step 4:
After the interview, we’ll provide feedback and may make you a job offer!
Check out our FAQs for more information about interviewing at Novuna
We use cookies to make your experience better.
Cookies help us show you relevant content, like job suggestions, and understand how people use our site.
By clicking "I Accept", you’re happy for us to use cookies.
If you choose "I Do Not Accept", some features might not work as well.
You can manage your cookie preferences anytime by clicking Manage Cookies in the footer.
These cookies are needed to run our website, to keep it secure, and to obey regulations that apply to us.
These cookies tell us how customers use our website. We study and profile this data to help us improve our products and performance.