Are you passionate about delivering exceptional customer service? Do you have strong communication and listening skills? Are you someone who naturally builds relationships, making others feel valued and supported?
If your answer is 'yes' then keep reading.
From interest-free credit to Buy Now, Pay Later, over 3,000 leading retailers trust us to provide fast, flexible and responsible finance solutions for their customers. At Novuna Consumer Finance, we offer finance for lots of life's key purchases, including home furnishings and improvements, special jewellery, leisure services, healthcare, as well as electronics and appliances.
As an integral part of our Consumer Finance division, the Customer Care team is responsible for investigating and resolving customer complaints and Section 75 claims, while dealing directly with both customers and retailers. We are committed to delivering the highest standard of service at every stage.
In this role, you will ensure every interaction creates a positive experience, building trust and confidence while delivering fair and consistent outcomes for all customers.
You'll also:
You'll bring a genuine passion for delivering outstanding customer service, ideally within a Financial Services environment. With knowledge of the end-to-end complaints process would be an advantage.
Previous background working as a Paralegal or in a legal support role within financial services would be desirable but not essential, particularly where this has involved consumer complaints, claims, or regulatory matters.
Most importantly, you'll be able to demonstrate empathy, integrity, and the ability to build trust - ensuring every customer feels valued, supported, and understood.
You'll be a great fit if you:
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our offer to you includes:
At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
#LI-Hybrid
At Novuna, you’ll find a supportive, inclusive culture where people are encouraged to be themselves and do their best work. We offer real opportunities to learn and grow, the freedom to make a difference, and the time and trust you need to shine — all while being part of a business that genuinely cares about its people and its impact.
But don't just take our word for it. Hear from our colleagues on why they love working at Novuna.
Apply for the role via careers.novuna.co.uk
If you match the role criteria we'll contact you for a telephone interview.
We’ll carry out a face to face or online interview (and we may request a second interview if the role you're applying for is a more specialist role).
We’ll contact you with feedback, and maybe even a job offer.
Check out our FAQs for more information about interviewing at Novuna
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