What you'll do.

As a Customer Service Advisor, you'll be the first point of contact for our vehicle leasing customers, providing a professional and positive experience across phone and email channels. You'll support customers with a wide range of queries, using your problem-solving skills and customer-focused approach to deliver effective solutions.  You'll benefit from comprehensive training and access to industry-leading development programmes, giving you the knowledge to succeed. 

Your first month will be based in our Newbury office, where you'll take part in a structured onboarding programme designed to build your expertise, develop key skills, and introduce you to Novuna's culture and ways of working. Following this initial training period, you'll move to a hybrid working model, spending 50% of your time in the office and the remainder working remotely.

You'll also:

• Deliver exceptional customer service across phone and email channels, ensuring every interaction is professional, positive, and customer-focused
• Take ownership of customer enquiries, resolving issues efficiently and striving to achieve first-contact resolution wherever possible
• Build strong relationships with customers by providing clear communication, guidance, and support throughout their journey
• Work closely with specialist teams to ensure complex queries are handled effectively and customers receive the best possible outcome